Vice President, Client Services, Basketball

This role supports the day-to-day needs of select high-level clients and senior-level agents, and manages junior client service team members within the basketball group. It oversees the day-to-day operations around all client off-court business affairs, including marketing activations, charitable events, camps, social media management and community engagement. The position also works with senior-level agents to establish and ensure compliance with group-wide client service standards, including event coordination, client gifting and swag.

• Oversee all off-court client service efforts for certain Clients, manage incoming queries for Clients and provide regular updates to agents and other client service representatives.
• Manage junior client service team members within the basketball group to ensure full coverage of national and local client service efforts, identify areas for organisational improvement and create solutions to address them.
• Keep junior client service team members accountable for their own personal development goals.
• Maintain regular communication with agents, and sometimes clients and their families or networks, on the status of active sales and marketing efforts for clients.
• Help ensure that branding and marketing materials for the current basketball roster are and remain current.
• Assist agents with managing relationships with existing partners, ensure client contracts are fulfilled and help approve marketing and advertising materials.
• Assist with the development of client content, including PR efforts, and source and negotiate content and media deals under the supervision of senior agents and marketing leadership.
• Work with Leagues, PAs, Teams and Team Sponsors to secure content marketing opportunities for clients through brand activations, content development, league and team partners and media alliances.
• Handle logistics leading up to and throughout major events, including drafts, All Star and youth events.
• Maintain account receivables and department databases and generate reports as required.
• Monitor client competitions to keep up to date on client careers.
• Travel to spend face time with Clients to support off-court business affairs and build genuine relationships that assist in client retention.
• Perform routine and crisis management client support under the supervision of a senior-level agent, including liaison and consultation with legal experts, sports psychologists and media professionals, family and personal issues, styling, visa and passport services
• And attending games and appearances with clients.
• Support client recruitment efforts and assist in the recruitment of athletes by cultivating both industry relationships and relationships with potential clients.

• Bachelor's degree in a related field.
• Minimum of 7+ years' experience in a sports industry role.
• Advanced knowledge of developments in athlete branding, social media, corporate communications and trends in the sports industry.
• Persuasiveness skills to successfully negotiate on behalf of the client's interests.
• Considerable flexibility in scheduling and the willingness to travel and work nights, weekends and holidays.
• Ability to prospect and research marketing and media partnerships on behalf of clients.
• Ability to lead an individual or a team of junior colleagues in driving towards client and organisational goals while also helping guide their own personal development.
• Advanced skills in Microsoft Office, PowerPoint, Photoshop, Illustrator, Salesforce and InDesign to create decks, client bios and edit photos.
• Strong understanding of social and digital media.
• Well-developed communication, creative thinking and writing skills.
• Strong analytical, organisational and project management skills.
• Self-management and project management abilities.
• Ability to build strong, lasting relationships internally and externally.
• Ability to anticipate problems and manage expectations.
• Ability to maintain confidentiality and professionalism in all situations, exercising discretion, sound judgment and significant initiative.

• Degree preferably in sports management, content, sales, marketing, communications or public relations.
• Experience preferably within professional hockey, baseball, football or basketball.

• Los Angeles, CA; New York, New York; Chicago, Illinois; Raleigh, North Carolina; Dallas, Texas
• Hybrid: 3 days onsite

• Base salary range: $140,000 - $160,000, plus bonus potential.

• Professional development: learning and development programmes, mentorship opportunities and career advancement support.
• Generous paid time off and holiday allowances.
• Paid parental leave.
• Retirement plan: 401k plan including contribution matching.
• Healthcare: medical, dental, vision, FSA/HSA, life and disability coverage options.
• Ancillary benefits: critical illness, identity protection, pet insurance, 529 plans and more.
• Commuter benefits: support for travel and commuting needs, where available.

THE·TEAM provides representation and marketing services to talent, brands and properties across 28 countries and more than 70 cities worldwide, working with iconic sports, creator and media figures and using its extensive influence to maximise negotiations and create meaningful opportunities for clients across talent, brands and rights holders. Shaped by a belief in the unifying power of sports, music and entertainment, THE·TEAM leads with intelligence, ideas and influence.