Specialist - D2C Ecom

The D2C/O2C Operations team within Finance optimises working capital performance, ensures accounting accuracy and delivers operational excellence through Cash Application, Customer Ledger Management, reconciliations and stakeholder collaboration. The team partners with Global Markets, Finance, Customer Service and Business stakeholders to drive process efficiency and enhance customer experience. The role serves as a subject matter expert for Cash Application and Ledger Management, resolving complex accounting issues, enhancing controls and supporting transformation initiatives.

• Manage complex cash application scenarios and customer accounts.
• Conduct detailed ledger analysis and reconciliation activities.
• Drive resolution of unapplied cash, short payments, deductions and disputed transactions.
• Identify root causes of recurring accounting and operational issues.
• Ensure customer accounts remain compliant and accurately maintained.
• Support audits and control requirements.
• Collaborate with market teams and cross-functional stakeholders.
• Prepare operational reporting and provide process insights.
• Provide guidance to junior team members.
• Support process optimisation and automation initiatives.

• Bachelor's degree (mandatory).
• Minimum 4+ years of relevant experience in O2C, Cash Application or Accounts Receivable.
• Proven experience managing complex reconciliations and account issues.
• Strong knowledge of Cash Application and O2C processes.
• Good understanding of accounting principles and ledger handling.
• Excellent analytical and problem-solving skills.
• Strong SAP S/4HANA expertise.
• Advanced Excel and presentation skills.

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