AV Ops Technician

The Audio-Visual Digital Enablement (AVDE) team implements and supports digital experiences across Nike stores and offices in EMEA, bringing products, brand stories, online content, shopping experiences and a world-class workplace to life through interactive applications, digital signage, large-format touchscreens and other IT infrastructure. The role provides hands-on L1 and L2 support for AV and meeting production services, keeping rooms operational and events on schedule. The engineer works across meeting rooms, collaboration spaces, digital signage and live events, collaborating with senior AV engineers, facilities, vendors and other technical teams.

• Provide hands-on L1 and L2 support for AV and meeting production services across Nike EHQ and EMEA locations.
• Keep rooms operational, events on schedule and projects moving by completing equipment checks, troubleshooting common faults, coordinating practical delivery tasks, and escalating complex issues to senior engineers.
• Own L1 and L2 support for meeting rooms, Zoom, Team and Leadership Hub spaces, digital signage, and event AV by triaging, resolving, or escalating issues with clear notes.
• Set up, test, and operate AV equipment for meetings and events, confirm room readiness, explain simple fixes, and set expectations when escalation is required.
• Support installations and refreshes through cable runs, labelling, device-mounting assistance, room-readiness checks, software configuration within defined runbooks, and punch-list closure.
• Coordinate project support including site access, integrator and vendor visits, shipment receiving, equipment staging, task tracking, and status updates to the project lead and/or stakeholders.
• Maintain accurate inventory, asset records, spares, packing lists, system diagrams, as-built notes, photographs, technical documentation, and sign-off packs.
• Support testing and handover using test scripts, snag lists, and checklists while following Nike and industry standards and promptly raising compliance or safety concerns.
• Collaborate with senior AV engineers, Windows and Apple engineering teams, Facilities, vendors, and other technical capabilities; contribute to SOPs, knowledge articles, pilots, and repeatable room-check routines.

• Bachelor's degree in media technology, IT, or a related field, or 1–3 years of relevant AV, digital signage, event, or workplace technology experience, including equivalent education and hands-on experience.
• Practical familiarity with displays, projection, microphones, speakers, switchers, HDMI/USB-C, extenders, media players, touch panels, Windows, macOS, and Zoom room environments.
• Ability to troubleshoot common L1/L2 faults, diagnose display, audio, connectivity and endpoint issues, follow defined runbooks, document actions in tickets and handover notes, and escalate non-standard or complex issues with clear diagnostic information.
• Hands-on, service-oriented approach to owning L1 and L2 issues in meeting rooms, collaboration spaces, digital signage and live events.
• Strong organisation, listening, communication, and prioritisation skills, with the ability to remain calm and effective during live meetings and events.
• Organised and detail-focused, with a practical mindset for cabling, labelling, equipment checks, inventory, event preparation and support across several small workstreams.
• Ability to communicate effectively with internal customers, facilities, technical teams, integrators and vendors, explaining straightforward fixes to non-technical users while setting clear expectations.
• Curious about unfamiliar issues and collaborative in maintaining reliable, consistent room experiences across EMEA.

• Interest in AV control platforms such as Crestron or Q-SYS.
• QSC Control 101 or equivalent training within the first year is encouraged.
• Diagramming or AutoCAD exposure is a plus, not required.

• Relocation support is not provided.