Specialist, Operations Research

This role supports the operations leadership team by identifying root causes of quality issues, leading meetings, coaching for success, creating a safe and collaborative work environment, and driving process improvement. It acts as a cultural ambassador who views the business holistically and uses strong technical and problem-solving skills to improve operational performance. The role works closely with Supervisors, Managers, Inventory Control, Quality, Training, Continuous Improvement, and other support functions to investigate process failures and drive overall performance.

• Collaborate with supervisors and operational and support staff to meet daily SLA goals.
• Act as a role model in following all standard operating procedures (SOPs).
• Troubleshoot and problem solve operational issues throughout the distribution centre, escalating to senior management and support teams when applicable.
• Lead meetings, identify root causes of quality issues, and drive process improvement.
• Research and decipher operational data through reporting in Warehouse Management Systems (WMS) and Warehouse Control System (WCS).
• Develop and maintain a safe work environment.
• Train, coach, reward, and recognise associates to achieve all operational goals.
• Develop and share best practices.
• Create a positive team environment that encourages associates to provide insights and feedback to improve processes, adapt to an ever-changing business, and stay focused on customer satisfaction.
• Utilise warehouse tools, including radio frequency handheld units (RF Guns) and computer kiosks, to research transactions within the WMS and WCS.

• High school diploma or equivalent.
• Minimum of two (2) years related distribution experience and/or training.
• Required to speak, read, write, and comprehend English.
• Working knowledge of Excel, Outlook, Word, and WMS principles.
• Excellent communication skills.
• Ability to work collaboratively within a large group of co-workers.
• Positive and enthusiastic approach.
• Strong knowledge of distribution centre operations, including systems and material flow.
• Performance and metrics driven mindset.
• Ability to regularly talk or hear; sit, stand, or walk; use fingers, hands, and arms to feel, handle, grip, grasp, lift, push, and pull for up to twelve (12) hours per day.
• Ability to work in a warehouse environment.
• Ability to reliably attend work and scheduled hours.
• Ability to occasionally sit; bend, twist, climb, or balance; lift and carry items such as boxes weighing up to forty (40) pounds; and stoop, kneel, crouch, and crawl.

• Warehouse environment
• Distribution centre

The company believes that embedding diversity, equity, and inclusion into its culture and talent processes gives employees a sense of belonging and the brand a competitive advantage. adidas also states that through sport it has the power to change lives.