General Manager - The Weston Homes Stadium, Peterborough

The General Manager leads the delivery of an exceptional food and beverage offering and outstanding guest experience at the venue. Working closely with the client, the Operations Director and key Levy stakeholders, the role holder drives innovation and continuously improves service standards while leading, developing and retaining a large, high-performing team. The position carries full commercial accountability for budgets, forecasts and operating costs, with a focus on driving revenue, increasing spend per transaction and ensuring operational excellence.

• Develop and deliver strategic and tactical plans in collaboration with the client, the Operations Director and key Levy stakeholders.
• Monitor competitor activity and market trends, identifying opportunities for innovation, improvement and business growth.
• Oversee the day-to-day operation, ensuring exceptional food quality, service standards and consistent guest experiences across all departments.
• Drive a strong guest-focused hospitality culture, using client and customer feedback to continually improve the offering.
• Lead the delivery of operational projects, including capital investment, innovation and continuous improvement initiatives.
• Maintain high standards of health and safety, brand compliance, operational readiness and effective supplier relationships.
• Lead, recruit, develop and retain a high-performing fixed and variable workforce, ensuring effective staffing plans for all events.
• Drive team engagement, performance management, succession planning, training and development across all departments.
• Take full financial accountability for venue performance, including budgets, forecasts, P&L, operating costs and profitability.
• Analyse business performance and identify commercial opportunities through product development, increased spend per transaction and improved cost management.

• Minimum 5 years' senior food and beverage management experience within a multi-site operation.
• Proven ability to lead large operational teams and manage a diverse portfolio of outlets and business functions.
• Strong leadership skills with a passion for developing, motivating and retaining high-performing teams.
• Passion for food, hospitality and delivering exceptional customer experiences within brand guidelines.
• Experience managing client relationships, influencing senior stakeholders and communicating effectively at all levels.
• Proven experience delivering projects, leading change and driving continuous operational improvement.
• Strong commercial awareness, including previous P&L accountability, financial management and problem-solving skills.
• Confident, adaptable and resilient, with the flexibility to work evenings and weekends and remain calm under pressure.

• Experience in a stadium, arena or entertainment environment.

• Competitive salary with bonus and full company benefits.

• 23 days' annual leave plus bank holidays, birthday off, and a holiday purchase scheme.
• Healthcare and wellbeing: Aviva Digicare and Medicash (dental, optical and therapy treatments).
• Mental health support: 24/7 Employee Assistance Programme.
• Family benefits: enhanced maternity, paternity and adoption leave, two days' additional leave after returning from maternity leave, a day off for a baby's first birthday, and enhanced family leave.
• Perks and discounts: shopping, entertainment and travel discounts, 20% off Nuffield Health and 10% off PureGym memberships.
• Financial wellbeing: pension scheme, life assurance and preferred rates on salary finance products.
• Development opportunities: professional subscriptions, ongoing training and structured career pathways.
• Meals on duty included.