VIP Service Representative

As a VIP Service Representative, the role holder delivers best-in-class service to the company's most valuable customers and shares the latest promotions and personalised offers. The position executes the day-to-day strategy of an industry-leading VIP engagement programme, working to understand players' true needs and foster long-term loyalty. The role sits within a team that is energised by innovation and readily embraces emerging technology.

• Build strong, authentic, and trusted player relationships while identifying opportunities to elevate the customer experience.
• Participate in customer events to elevate the brand and increase customer engagement.
• Effectively distribute an allotted promotional budget amongst VIP players.
• Proactively champion best-in-class customer experiences.
• Execute against all VIP policies and guidelines, including responsible gaming policies.

• Bachelor's degree in a related field or relevant experience.
• At least 1 year of experience in a sales or account management role.
• Comfort working in a fast-paced, highly collaborative, and entrepreneurial environment.
• Ability to analyse data and trends to make quick and confident decisions.
• Willingness to travel and work nights and weekends.
• Must be able to obtain and maintain the required State Gaming Licence.
• The range reflects new hire pay rates for the position across all US locations; individual pay within the range is determined by work location and additional factors, including job-related skills, experience, and relevant education or training.

• Bonus, equity, and benefits as applicable.

DraftKings is a publicly traded (NASDAQ: DKNG) technology company headquartered in Boston. AI is becoming an integral part of the company's present and future, powering how work gets done, guiding smarter decisions, and sparking bold ideas, and its teams are energised by innovation and readily embrace emerging technology. As a regulated gaming company, employees may be required to obtain a gaming licence issued by the appropriate state agency as a condition of employment, and the company guides candidates through the process where relevant.