Player Care Manager - Women's First Team

Is responsible for developing and delivering a comprehensive player care strategy that supports the holistic development, wellbeing and transition of players at all stages of their careers. It ensures processes and structures are in place to support players both on and off the pitch. The position reinforces club culture and values and sits within the Women's First Team context.

• Oversee exceptional onboarding and offboarding, delivering a robust process for players and staff joining or leaving and coordinating the player signing process for a well-organised and welcoming integration.
• Develop and deliver the player care strategy, establishing key mechanisms and robust support structures to aid players' holistic development.
• Manage and coordinate all aspects of player relocation, providing high-quality support for incoming and outgoing players.
• Track and celebrate players' career milestones and achievements.
• Manage visa and right-to-work processes, ensuring full compliance with applicable regulations.
• Maintain accurate and up-to-date records for players and staff, keeping data secure and regularly updated.
• Provide day-to-day operational support to players with expenses, scheduling and club-related systems.
• Coordinate ticket requests and allocation for players for home fixtures, attending all games to support player guests, visitors and hospitality arrangements.
• Facilitate player education programmes through player grants once approved by the Director of Women's Football.
• Track record of working in a fast-paced, demanding environment.

• Experience creating, developing and delivering support programmes for individuals to thrive in high-pressure environments.
• Ability to work collaboratively within a multidisciplinary team and with colleagues across multiple departments, putting team needs first.
• Best-in-class communication skills with the ability to build meaningful, impactful relationships with colleagues and external stakeholders.
• Excellent time management and organisational skills, with the ability to manage multiple workstreams and adapt to competing priorities.
• Exceptional attention to detail and sound administrative skills, delivering high-quality work at speed without compromising quality or accuracy.
• Flexible and adaptable approach, including availability to be on site in line with player schedule, weekends and independent travel.
• Professional discretion and confidentiality, role modelling club values as a proud ambassador.

• An exciting reward and recognition scheme.
• Generous holiday allowance which increases with length of service.
• Great internal learning and development programmes.
• A flexible hybrid working model.
• Priority access to apply for match tickets.
• A competitive health and wellbeing benefits package.
• A leading Employee Assistance Programme.
• Great discounts with some partners.
• An opportunity to play a vital role in delivering the ED&I strategy by joining one of the Employee Networks.