Import Specialist

Is responsible for managing and optimising international inbound transportation activities, including ocean freight and air freight operations, to ensure product availability while maintaining cost efficiency and service excellence. It sits within the Supply Chain & Sourcing team and works closely with Store Development, Supply Chain and Logistics, and Marketing. The role oversees the entire transportation process from booking through customs clearance and final delivery to the port, and leads continuous improvement across transportation and import operations.

• Manage and coordinate international inbound shipments via ocean and air freight.
• Oversee the entire transportation process from booking through customs clearance and final delivery to the port.
• Monitor shipment progress and proactively mitigate delays or supply risks.
• Manage urgent and exception shipments based on business priorities.
• Collaborate with freight forwarders, shipping lines, airlines, customs brokers, and logistics service providers.
• Ensure compliance with import regulations, customs requirements, and internal company policies.
• Analyse transportation costs and identify opportunities for process optimisation and cost savings.
• Partner closely with Planning, Merchandising, Commercial, Finance, Customer Service, and Supply Chain teams.
• Lead continuous improvement initiatives across transportation and import operations.

• Bachelor's degree in Logistics, Supply Chain Management, Business Administration, or a related field.
• Minimum 3 years of experience in international transportation, import operations, freight forwarding, or global logistics.
• Proven experience managing ocean freight and air freight activities.
• Strong understanding of customs regulations, international trade, and import processes.
• Advanced proficiency in Microsoft Excel and ERP systems.
• Advanced user of the MS Office suite, especially Excel, Access, and PowerPoint.
• Fluent English, both written and spoken.
• Strong analytical, organisational, and problem-solving skills.
• Attention to detail.
• Structured, organised, and process-orientated.
• Ability to work effectively within a team environment and under pressure.

• Dashboarding or data visualisation experience is a plus.
• SAP experience is an advantage.

The company believes that culture starts with people and that embedding diversity, equity, and inclusion into its culture and talent processes gives employees a sense of belonging and the brand a competitive advantage.