Sales Lead (Harry Potter Flagship)

Warner Bros. is continuing to expand and evolve the Wizarding World of Harry Potter and Fantastic Beasts with the opening of Wizarding World stores in key cities globally, bringing the magic of the franchise to life for fans and super fans. The Lead role for the Chicago location supports the leadership hierarchy of the Chicago Wizarding World shop, maximising customer and fan engagement in an awe-inspiring, best-in-class retail environment.

• Maximise customer and fan engagement by delivering a world-class service proposition
• Inspire high-performing teams within an ever-changing retail landscape
• Promote premium brand awareness through product training and knowledge
• Create strategies to increase customer engagement and profitability
• Actively foster a customer-obsessed culture with team members
• Generate energy and execute with excellence on all brand priorities

• Minimum 3-5 years' experience in premium retail
• Good understanding of business and financial concepts and demonstrated ability to lead the team to drive results
• Established time management, prioritisation and organisational skills
• Demonstrated business acumen with exceptional customer service experience
• Ability to communicate clearly and effectively with a positive attitude
• Open availability for a flexible work schedule that meets the needs of the business, including overnights, evenings, holidays and weekend shifts
• Proficiency with Word, Excel and PowerPoint

• Retail management experience

• $24.50 Per hour; actual salaries may vary above or below this range based on factors including location, experience and performance

• Health insurance coverage
• Employee wellness programme
• Life and disability insurance
• Retirement savings plan
• Paid holidays and paid time off (PTO)
• Annual bonuses, short- and long-term incentives, and programme-specific awards