The North Face: Senior Coordinator, eCommerce QA/BAV

The Senior Coordinator, Digital eCommerce QA oversees all quality assurance processes and initiatives in support of the Digital Operations team, reporting to the Senior Manager, eCommerce Operations. The role requires a deep understanding of the various business teams and their responsibilities in order to drive continuous improvement within the QA framework and contribute to innovation. The postholder collaborates directly with stakeholders, including leadership and platform teams, to align QA efforts with business goals, providing efficiencies across both the US and Canada websites and delivering a best-in-class user experience for the brand.

• Conduct rigorous testing activities throughout the design and development process to meet the standards set by the brand and drive seamless consumer interaction.
• Monitor the production website to ensure a stable front-end and back-end experience for customers.
• Lead cross-functional teams in planning, developing, executing and optimising testing strategies.
• Ensure the team is trained in testing strategies and new enhancements so that quality initiatives are brought to life on the website.
• Escalate issues that arise to the responsible teams across the business to facilitate fast and thorough ticket resolution.
• Design and implement streamlined communication processes to engage leadership and business teams on new site enhancements or end-user issues, improving response time and project alignment.
• Support the software development life cycle by developing specifications, processes and technical design documentation aligned with both Platform and Brand requirements.
• Lead test case creation, activation and tracking within JIRA Test Case Management following agile methodologies during both UAT and BAV.
• Actively participate in the execution of testing processes and procedures, ensuring the identification and resolution of bugs and issues in newly developed and updated front- and back-end systems.
• Serve as an ambassador for brand values and culture alongside cross-functional teams.

• 4+ years of experience, preferably within eCommerce quality assurance.
• Highly organised, self-motivated and adaptable in a fast-paced environment.
• Proficiency in JIRA and Confluence.
• Familiarity with WCAG AA and ADA compliance standards.
• Excellent communication and cross-functional collaboration skills.
• Strong interpersonal skills and experience working with cross-functional teams.
• Strong understanding of agile methodologies and release management.
• Understanding of website performance metrics and optimisation.

• Experience with Salesforce Commerce Cloud (SFCC) and Core Media.
• Experience within eCommerce quality assurance.

• Hybrid role, working 3 days per week out of the Denver, Colorado HQ.

• Eligible for additional compensation awards that may include an annual incentive plan, sales incentive or commission potential.

• Access to VF Corporation benefit programmes, including medical plans, with a general overview of each programme available and detailed information provided during the hiring process.