Esports
KYC Operations Manager (Fixed Term 12 months)
Mid Level
Gibraltar
in office
Contract
Job description
About the Role
This is an in-office, fixed-term role focused on managing Know Your Customer operations and leading improvements to verification journeys across the company's core brands. The role reports to the KYC Head of Department and sits within the KYC team. It is a temporary maternity-cover position that manages one direct report and represents the team in business meetings and projects.
Key Responsibilities
- Lead Know Your Customer projects from planning through to delivery.
- Manage daily KYC operations and resolve complex queries raised by teams across the business.
- Identify improvements to verification journeys, back-office tools, reporting and onboarding processes.
- Work with Product, Technology, Fraud, Risk and Payments teams to deliver process and automation changes.
- Use supplier and performance data to improve verification success rates, service quality and operational efficiency.
Required Experience & Qualifications
- Degree level or equivalent qualifications and/or experience.
- Experience managing and delivering change.
- At least 3 years' experience in the gaming industry, with a specific focus on KYC, Risk or Fraud.
- Managerial experience, including managing the daily operations of the GIB KYC team.
- Multi-site operational experience.
- Understanding of the online marketing incentives offered.
- Written and spoken English language skills.
- Ability to manage and partner with stakeholders across the business.
- Ability to present management and executive summaries.
Benefits & Perks
- A regular bonus and great pension.
- 25 days annual leave plus local public holidays.
- Extra paid leave, including wellbeing and development days.
- Life assurance and Income Protection.
- Private healthcare and wellbeing support.
- A stake in the company's success through the ShareSave scheme.
The Application Process
Approved AI tools may be used to make recruitment simpler and more efficient, while keeping people at the heart of the process. Recruiters and hiring managers oversee how AI is used and remain responsible for hiring decisions; the tools support administrative aspects of recruitment only.
- Approved AI tools may be used to support administrative aspects of the recruitment process.
- Reasonable adjustments can be requested at any stage of the recruitment process.
About the Company
Entain is a leading, global sports betting and gaming company that is upping the excitement and increasing player safety. We're a FTSE company with iconic brands including Ladbrokes, Coral, BetMGM, Eurobet and bwin, and we have an energy that drives us to perform at the height of our potential.
Create your account to access job details
Unlock full job descriptions, apply in seconds, and get access to roles matched to your experience and interests.
