Kauai - Team Member

Involves creating a welcoming environment for every member and guest while preparing fresh food and drinks to the highest standards. The post-holder delivers warm service, prepares food and beverages, maintains hygiene standards, and supports colleagues to deliver an outstanding member experience. The role sits within a café environment and involves collaboration across the Food & Beverage and Virgin Active teams.

• Deliver warm, friendly and genuine service to every member and guest.
• Prepare food and beverages to brand recipes and presentation standards.
• Process customer orders and payments accurately using POS systems.
• Maintain knowledge of menu items, promotions, allergens and nutritional information, and recommend products to provide an exceptional customer experience.
• Ensure food safety, hygiene and cleanliness standards are maintained, following allergen procedures and preventing cross-contamination.
• Complete opening, closing, preparation and temperature check procedures, and monitor stock levels to communicate replenishment requirements.
• Maintain a clean, organised and welcoming café environment, including dining areas, counters and displays.
• Work collaboratively with colleagues across both the Food & Beverage and Virgin Active teams to deliver a seamless member experience.
• Support the training of new team members and contribute to maintaining Virgin Active brand standards.

• Food Safety Level 2 qualification (or willingness to obtain).
• Food Allergy and Intolerance Training.
• Passion for delivering outstanding customer service.
• Strong communication and interpersonal skills.
• Excellent attention to detail and commitment to food safety and hygiene.
• Ability to work efficiently in a fast-paced environment.
• A proactive, positive and reliable approach to work.
• Flexible to work early mornings, evenings, weekends and bank holidays.

• Previous experience in a customer service, hospitality or food service environment is desirable.

• Full time, 40 hours per week.

• £13.10–£13.62 GBP

• The opportunity to be part of a brand redefining the future of wellness.
• A premium environment with industry-leading facilities.
• Development and progression opportunities aligned to your level.
• Access to a vibrant, engaged member community.
• The platform to build your career, reputation and impact.
• 30 days annual leave.
• Pension fund.
• 50% discount on Kauai meals while on duty.
• Complimentary Virgin Active membership for yourself.

Kauai is committed to recruiting the finest people who share its passion for creating exceptional experiences and delivering world-class service every day. By bringing together expert guidance, genuine community, personalised experiences and innovative technology, it makes wellness feel accessible, welcoming and easy to navigate.