Customer Support Advisor - UK

The Customer Support Advisor provides proactive and reactive support to customers across multiple contact channels. Reporting to the Customer Support Team Manager, the role holder helps customers resolve enquiries while delivering a consistent, high-quality service. The position sits within a customer support team that maintains defined service standards across voice and non-voice channels.

• Support customers across voice and non-voice contact channels while maintaining service standards.
• Resolve customer enquiries at the first point of contact wherever possible.
• Escalate complex enquiries appropriately and communicate investigation outcomes to customers.
• Keep product, marketing and customer support knowledge up to date.
• Identify and escalate issues that could affect the customer experience.

• At least one year of contact centre and customer service experience.
• Fluent written and spoken English.
• Confidence supporting customers through voice, email and live chat.
• A high school diploma, vocational qualification, short-course certificate or bachelor's degree in any field.

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