Software Engineer

Will improve the stability, reliability, performance, and operational readiness of business-critical digital solutions. It combines software development, cloud infrastructure, DevOps, integration, and observability practices to identify recurring issues, improve existing solutions, automate operational processes, and prevent incidents before they affect users. The role involves working with complex, high-load, and highly integrated front-end and back-end systems in a global technology environment.

• Develop and improve software solutions that increase system stability, reliability, and performance.
• Troubleshoot complex technical issues across applications, integrations, infrastructure, and cloud environments; identify recurring operational problems and implement sustainable technical solutions rather than temporary fixes.
• Refactor and enhance existing code, scripts, services, and automation, and contribute to the technical design and continuous improvement of highly integrated digital solutions.
• Support and improve cloud-based solutions running in AWS environments, including infrastructure configuration, secrets management, deployment processes, and operational readiness.
• Work with CI/CD pipelines to automate software build, testing, release, and deployment activities, using tools such as Jenkins or comparable technologies, and support containerised applications and orchestration environments using Kubernetes.
• Design and implement monitoring, alerting, logging, and observability solutions, creating meaningful dashboards and alerts and continuously improving alert quality to reduce operational noise.
• Proactively identify reliability risks, performance issues, and abnormal system behaviour, working with tools such as Grafana, Elastic Stack, Kibana, Logstash, Dynatrace, Datadog, or comparable observability and application performance management technologies.
• Investigate and resolve issues across integration layers, APIs, gateways, and distributed systems, supporting the reliability of solutions with multiple internal and external integrations and contributing to improvements in API performance, availability, monitoring, and error handling.
• Collaborate with application, platform, infrastructure, and integration teams to diagnose end-to-end system issues, and take ownership of complex incidents, driving them toward resolution through root-cause analysis and corrective and preventive actions.
• Document technical findings and share knowledge with relevant teams, and participate in an on-call rotation after completing the required onboarding and knowledge-transfer period, collaborating with teams across different time zones and participating in a 24/7 on-call rotation
• Two days per week (within LAM/NAM timezones).
• Apply security-by-design principles throughout software development and operational activities, supporting vulnerability identification, remediation, and the implementation of required security controls.
• Ensure that technical changes meet agreed quality, security, and operational standards, and contribute to testing, integration validation, deployment readiness, and post-release support.

• Professional experience in Site Reliability Engineering, Software Engineering, DevOps, Platform Engineering, or a closely related technical field.
• Strong hands-on experience with AWS cloud environments.
• Practical knowledge of CI/CD processes and tools such as Jenkins or comparable technologies.
• Experience with Kubernetes, container orchestration, infrastructure configuration, and secrets management.
• Experience implementing or supporting monitoring, logging, alerting, and observability solutions.
• Practical understanding of application performance management tools such as Dynatrace, Datadog, or similar platforms.
• Strong troubleshooting skills across applications, integrations, infrastructure, and cloud environments.
• Experience working with APIs, gateways, middleware, or complex integration layers.
• Ability to develop or improve code, scripts, automation, and technical solutions.
• Understanding of security, vulnerability management, system testing, release, and deployment practices.
• Strong spoken and written English.
• Ability to collaborate effectively with multicultural and geographically distributed teams.
• Strong sense of accountability and end-to-end ownership.
• Proactive and self-directed approach to problem-solving.
• Ability to work independently without requiring close supervision.

• Experience with Elastic Stack, including Elasticsearch, Logstash, and Kibana.
• Experience with Grafana.
• Knowledge of TIBCO, Kong, API gateways, or comparable integration platforms.
• Experience supporting high-load or business-critical digital solutions.
• Previous participation in an on-call rotation or a 24/7 operational model.
• Experience transitioning recurring support activities into automated and scalable solutions.
• Direct SRE experience is highly preferred.

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