Global Process Delivery Analyst I

Sits within the Global Process Delivery team, supporting high-volume HR operations in a multinational organisation, and reports to the Global Process Delivery Senior Supervisor. It is responsible for delivering Total Rewards operations, ensuring data accuracy, operational efficiency, and compliance across global HR processes while applying critical-thinking skills to complex and ambiguous situations. The postholder collaborates with cross-regional teams and partners with both company-appointed and local vendors to support effective operational delivery, identify process improvements, and enhance efficiency.

• Manage and prioritise requests from employees, managers, and HR partners through ServiceNow.
• Administer leave of absence requests in Workday and various time management systems.
• Deliver Total Rewards operations, including leave administration and compensation audits.
• Administer employee benefits, including health, insurance, retirement, meal, and wellness programs.
• Support system updates, mass data uploads, and benefits administration.
• Ensure compliance with labour laws and internal policies related to compensation and benefits.
• Support quarterly, bi-annual, and annual compensation cycles.
• Manage vendor relationships and oversee benefits providers and payroll interfaces.
• Conduct regular Total Rewards audits of HR data to ensure accuracy, compliance, and data integrity.
• Initiate and participate in process improvement initiatives to enhance team efficiency and effectiveness.

• Bachelor's degree in a relevant field, or an equivalent combination of education and experience in HR, Operations, or Organizational Management.
• Strong adaptability and flexibility, with the ability to balance competing priorities and multitask across multiple platforms and systems.
• High fluency in English to effectively support stakeholders across different geographies.
• Excellent interpersonal and communication skills, with the ability to communicate complex concepts to stakeholders at all levels.
• Ability to manage a substantial workload in a fast-paced environment, maintain a high level of attention to detail, and demonstrate a strong commitment to supporting employees globally.
• Strong critical-thinking skills to navigate complex and ambiguous situations.

• Experience with Workday, specifically within the Core HR area, and ServiceNow.
• Experience in HR Total Rewards.