Manager, Inclusion & Engagement

CAA is seeking a Manager, Inclusion & Engagement to advance employee insights, communications and key initiatives across Inclusion, Engagement and Learning. The role translates strategies, insights and data, and programme outcomes into compelling programmes, communications and executive-ready insights that strengthen employee experience, culture and organisational impact. The Manager collaborates across HR, Corporate Communications and the business to ensure Inclusion & Engagement programmes and priorities are executed with excellence, communicated clearly and informed by employee voice.

• Project manage inclusion and engagement initiatives from planning through execution and evaluation, coordinating stakeholders, timelines, communications and deliverables.
• Support the integration of inclusive practices across learning, talent and employee experiences by developing practical resources, content and activation plans.
• Partner with the ERG and Partnerships lead on ERG communications, cultural moments, events and related initiatives, while respecting that role's primary ownership of ERGs and external partnerships.
• Manage select recognition, benchmarking and index submissions, including research, data collection, narrative development and approval processes, and monitor relevant workplace, industry and cultural developments to inform timely communications, programming and recommendations.
• Coordinate employee listening efforts, including surveys, pulse surveys, focus groups and other feedback channels, in partnership with CoE leadership, Corporate Communications, HR and business stakeholders.
• Analyse quantitative and qualitative feedback to identify trends, themes and opportunities, translating findings into clear insights and actionable recommendations.
• Develop executive-level reports, presentations, scorecards and summaries that communicate employee experience, engagement and inclusion outcomes, progress and areas of focus, and maintain key measures, reporting rhythms and documentation to support informed decisions
• Stakeholder alignment and follow-through on action plans.
• Collaborate with Corporate Communications, HR/CoE leaders and key stakeholders to help shape and execute an integrated messaging and editorial plan across Inclusion, Engagement and Learning, and develop clear, compelling communications for initiatives, campaigns, programmes
• Events and cultural commemorations across channels, including executive messaging, intranet content, presentations and reports.
• Translate strategies, data and programme outcomes into accessible stories that strengthen employee understanding, participation and connection, and create communications and presentation materials for the Sr.
• Director, Inclusion & Engagement and other senior leaders, adapting content for employee, leadership and external audiences.
• Build trusted partnerships across HR, Corporate Communications, Legal, Learning, Community & Impact and the business, establish project plans, operating rhythms and success measures, identify opportunities to improve communications, listening and programme operations through effective tools
• Technology and streamlined processes, and exercise sound judgment and discretion when handling sensitive employee insights, organisational topics and executive communications.

• 7+ years of relevant experience in employee communications, inclusion, employee engagement, culture, learning, HR, public relations or a related field, with demonstrated ownership of complex workstreams.
• Exceptional writing, editing and storytelling skills, with experience developing executive communications, presentations, reports and multi-channel content.
• Strong analytical capability, including experience synthesising quantitative and qualitative data into insights, recommendations and compelling executive narratives.
• Proven project management and stakeholder management skills, with the ability to move effectively between strategy and hands-on execution in a fast-paced, global organisation.
• High cultural awareness, business judgment and discretion, with the ability to build trust and navigate sensitive or complex topics.

• Bachelor's degree or equivalent professional experience.
• Experience supporting employee surveys, focus groups, engagement measurement or employee listening programmes.
• Familiarity and dexterity with related technologies, including Campaign Monitor, Adobe Creative Suite (InDesign / Photoshop), Qualtrics, SharePoint, and listening / survey platforms (CultureAmp).
• Experience in entertainment, sports, media or another complex, fast-paced, global organisation.
• Proficiency with presentation, collaboration, intranet, survey and reporting tools, and interest in applying technology and AI to improve communications and people practices.

• Hybrid role based in the Los Angeles office.

• Position is also eligible for a discretionary bonus.
• Wages may vary based upon factors including relevant experience, time in role, business sector and geographic location, among other criteria.

• Competitive compensation and benefits package for all regular full-time employees.
• Company pays 80%-100% of the cost of medical, basic life and AD&D insurance, telemedicine, employee assistance and mental health counselling (in person, virtually or by text), paid vacation and holidays, paid sick time, paid parental leave and other paid leaves of absence, NICU leave, bereavement resources, adoption benefits, educational assistance
• Mental health resources and an employee assistance plan.
• Voluntary benefits employees may elect include dental and vision insurance, a 401K plan, flexible spending accounts (health care and dependent care), a health savings account, voluntary life and AD&D insurance, employee perks and commuter benefits.
• Other statutory mandated benefits are also offered.

Creative Artists Agency (CAA) is the leading entertainment and sports agency, with global expertise in filmed and live entertainment, digital media, publishing, sponsorship sales and endorsements, media finance, consumer investing, fashion, trademark licensing and philanthropy.