Sr Coordinator, Platinum Access - LA28 Olympic & Paralympic Games

This role supports the Platinum Access & Enterprise Partnership teams in custom program business development for the Olympic and Paralympic Games. The team curates, sells to and manages programs for corporate buyers, HNWIs, sponsors, national federations, licensees, suppliers, donors, NOC/IF/rightsholder affiliates and host cities/organising committees. The role focuses on recommending technology processes and sales enablement tools to improve CRM, pipeline management and on-site delivery, and collaborates with Technology, Data, Direct Sales, Marketing and Games Services.

• Provide general support to the Platinum Access, Stakeholder/Enterprise Partnerships and Global Operations teams, including managing Platinum Access team expenses and supporting monthly expense and/or event budget reconciliations as needed.
• Establish and implement initiatives leveraging technology systems and tools to enhance efficiency and streamline operations, including CRM and pipeline management processes
• And lead/manage efficient onboarding and training for both teams as new employees are hired and new processes/technologies are established.
• Develop and maintain strong working relationships across functional areas/workstreams and assist other related projects as needed.
• Maintain working knowledge of commercial and stakeholder/affiliate product offerings and inventory, Platinum Access Collection for the Olympic & Paralympic Games, LA28 competition/event venue locations and schedules, and authentic cultural experiences/local interests for B2B
• Corporate guests and HNWIs.
• Author and distribute event-related communications to applicable staff and ensure continued understanding and appreciation of the wider business objectives of On Location and the client.
• Manage supporting tools for pipeline management (e.g. Airtable), CRM (e.g. Salesforce) and point-of-sale systems unique to each rightsholder; maintain client records in the CRM/database, inventory management system and lead revenue reporting with the data team.
• Help identify the unique hospitality requirements of each client, cultivate relationships and champion their needs to grow revenue opportunities and design optimal product/program solutions; build and manage event budgets during ideation/curation with oversight.
• Author, edit, assist with design and/or produce proposal materials; support management during contracting including negotiations, escalations, approvals/signatures; support development/delivery of RFIs, RFPs and other responses to client briefings.
• Support the team in researching, gathering, organising, authoring, editing, designing and/or producing written materials including executive summaries, case studies and conclusions; take on an on-site role in delivery of individual programs as requested by Global Operations.
• Assist in development, documentation and implementation of procedures, systems and operational efficiencies
• Participate in team/leadership and post-event review meetings
• Provide leadership/feedback on process development/improvement
• Drive continuous quality improvement and maintain a customer-first approach

• Bachelor's Degree in Hospitality, Business Development, Account Management, or a related field, or equivalent experience required.
• Minimum of 2+ years' experience in a management position.
• Proficiency in Salesforce, Keynote (Apple), Microsoft Office applications (particularly Excel, Outlook and PowerPoint), and Adobe (particularly InDesign and Photoshop).
• Fluency in English (both oral and written) is required.

• Management experience in a B2B role or within the travel and hospitality industry.
• Proven record of building and maintaining client relationships and managing complex corporate accounts.
• Experience with B2B, corporate groups and/or high-touch guest services, experience execution and/or event operations.
• A hands-on approach with the ability to execute customized and curated solutions for B2B and/or corporate clients.
• Understanding of the entertainment landscape including the business of sports, fashion, culinary and other cultural verticals.
• Exceptional interpersonal skills – a collaborative style and ability to communicate effectively at all levels with strong oral, written and presentation skills.
• A creative, innovative and strategic thinker with excellent time-management, organisational and supervisory skills and the ability to thrive in a high-pressure, deadline-driven environment.
• Balance of creativity/innovation to dream big with realistic logistical expertise to get things done.
• Ability to use resources effectively and efficiently, perform multiple tasks at once and arrange information in a useful manner.
• Produce accurate work, even under pressure, and check accuracy of information; thrives in a fast-paced, deadline-driven environment.
• Ability to set priorities, quickly zero in on the 'critical few' and put the 'trivial many' aside, and juggle numerous tasks and priorities while maintaining productive flow of work.
• Continually strives for self-development and discovering better means of accomplishing personal and professional goals.

• Must be adaptable with work and travel schedule and be available to travel for work, which may include extended work hours during nights, weekends and holidays.
• International travel may be required throughout the year, including extended periods of remote work within local offices within host cities.
• Expected travel may range from 15-20% annually and 1-2 months of continuous travel during rightsholder events.

• Medical, dental, vision, life and disability insurance.
• Paid time off and vacation.
• 401k plan.
• Short- and long-term incentives, growth and developmental opportunities, and additional offerings, as applicable.

On Location is a subsidiary of TKO Group Holdings, Inc. (NYSE: TKO), a premium sports and entertainment company.