Swim Instructor - Parent & Baby qualified

This role sits within the Family Activities Team and focuses on inspiring swimmers of all ages and abilities through engaging, high-quality lessons that build confidence, skills and a lifelong love of the water. The postholder will create a safe, supportive and enjoyable learning environment while delivering exceptional member experiences and contributing to the success of the swim programme. The role involves working closely with Swim management to meet and exceed targets and objectives.

• Inspire swimmers of all ages and abilities through engaging, high-quality lessons that build confidence, skills and a lifelong love of the water.
• Ensure all poolside activities and scheduled swimming lessons are promoted effectively and delivered to the highest standard, creating an exceptional experience for members.
• Develop creative and innovative classes following the Swim England (ASA) national plan for Teaching Swimming.
• Provide a safe and enjoyable environment for all members within the pool and surrounding areas.
• Deliver great customer service by providing personal attention and care to all members.
• Accurately complete records for the function to track attendance and improvements in fitness, ensuring individual, team and department targets are consistently met.
• Work closely with Swim management to meet and exceed set targets and objectives, helping achieve commercial success within the department and wider Club team.

• Swim England/ASA Level 2 in Teaching Swimming or STA Level 2 Certificate in Swimming Teaching.
• Exceptional communication skills and experience in a customer-facing environment, able to respond appropriately and professionally to everyone in all manners, including face to face, over the phone and via email correspondence.
• Flexible, friendly and approachable, ready for an exciting challenge and able to connect with members and get on well with people from all walks of life.

• 30 days annual leave (including bank holidays), plus a Celebration Day, and employees are encouraged to take them.
• Access to The Peoples Pension, with employer contributions at 3%.
• Complimentary Virgin Active membership for the employee and a buddy, plus free membership for children and access to Club V.
• Discounts across Virgin Active, including guest passes and 50% off PT sessions.
• Membership of Virgin Family, with communication across Virgin Group and discounts including Virgin Atlantic, Virgin Holidays and Virgin Media/O2.
• 20% off food and drink at KAUAI branches located in clubs.
• Access to Salary Finance for loans, savings plans and personal finance support.
• Health Heroes employer assistance programme with 6 free counselling sessions.
• Complimentary corporate letting services through Dexters, with no tenant charges.
• Access to ePoints for online discounts to retailers.

Virgin Active offers the opportunity to be part of a brand redefining the future of wellness, with a premium environment, industry-leading facilities, development and progression opportunities, access to a vibrant member community, and a platform to build career, reputation and impact.