Sporting Fashion & Goods
Global Process Delivery Analyst II, Tier 3
Mid Level
Singaporein office
Full time
Job description
About the Role
Sits within the APGC Global Process Delivery (GPD) team and partners with the GPD hub team, employees, managers, HR Business Partners, People Solutions Advisory, Payroll, Total Rewards, Global Process Owners, and Technology teams. Its purpose is to deliver projects and drive process enhancements that improve employee experiences and deliver scalable HR solutions globally. The role focuses on identifying and resolving operational issues through process, system, or service improvements, supporting project delivery, and driving continuous improvement across employee lifecycle services.
Key Responsibilities
- Identify and solve operational issues through process, system, or service improvements.
- Lead root cause analysis and recommend scalable solutions that improve quality, efficiency, compliance, and employee experience.
- Partner with regional and global stakeholders to design, test, and implement process and system enhancements.
- Support project delivery, including requirements gathering, testing, change readiness, implementation, and post-launch support.
- Develop reporting, insights, and recommendations to support operational performance and decision-making.
- Create and maintain process documentation, work instructions, controls, and knowledge resources.
- Drive standardisation, automation, and continuous improvement initiatives across employee lifecycle services.
- Share expertise and contribute to capability building across the team.
Required Experience & Qualifications
- 3-5 years of experience in HR Operations, Shared Services, HR Technology, Payroll, Benefits, Employee Lifecycle, Process Excellence, or related fields.
- Strong analytical and problem-solving skills with the ability to investigate issues, identify root causes, and recommend sustainable solutions.
- Experience leading or supporting process improvement, system enhancement, implementation, or change initiatives.
- Ability to manage multiple priorities and deliver results independently.
- Strong stakeholder management and communication skills across functions and levels.
- Experience working with Workday, ServiceNow, reporting tools, or similar HR technologies.
- Ability to simplify complex information and translate business requirements into practical solutions.
- A continuous improvement mindset with an interest in automation, digital solutions, and operational excellence.
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