Supervisor, REMI Operations

Supervises a team of technical operators working on live events under a Remote Integration (REMI) production model. It is responsible for the planning, support and execution of all operational requirements for live event productions delivered in a REMI production model. The postholder leads teams across various business units and partners with departments including Production Operations, Content Production, Directing, Creative Studio and Engineering.

• Supervise daily business, operational and technical support for the team and department, and plan, execute and support all live event productions delivered under a non-traditional/REMI production model.
• Provide expert operational support to Production Operations and partners, and set priorities for and coach team members to ensure deadlines and operational readiness are met.
• Use judgment to identify and resolve day-to-day technical and operational problems, and team with production management to meet business and programming requirements, including scheduling, troubleshooting and monitoring physical facilities and staff assignments.
• Develop quality control initiatives and support efficiency in operations, and evaluate employee performance, conduct quarterly performance assessments and administer annual reviews.
• Make recommendations on corrective measures and adjust personnel and facility schedules to satisfy changing programming demands while maintaining efficiency and flexibility, and supervise the implementation, installation and integration of new equipment and workflows when required.
• Implement training programmes to improve efficiency and competency of operating staff, and ensure adherence to departmental SOPs, company policies and initiatives.
• Lead operational triaging and documentation for issues affecting on-air operations, and interface with Programming and/or Production representatives in advance planning stages to ensure efficient provision of facilities and personnel.
• Assist in developing and implementing efficient workflows using existing systems and technologies, contribute to planning and integration of operational hardware while shaping workflows, and maintain awareness of technical developments and industry trends
• Recommending appropriate solutions to studio and remote-based departments.
• Perform a variety of tasks and special projects as needed, carry out any other duties needed to help achieve business objectives, and drive quality, efficiency and effectiveness of the team and its contributions to the larger organisation.

• Minimum of 10 years practical Content Production or related experience at the regional to large market or network level.
• Knowledge of all Broadcast Production equipment and technology within assigned operating areas.
• Knowledge of the workflows and equipment associated with broadcast studios and control rooms, including audio consoles, video switchers, cameras, routers, servers, UDCs, tie lines, etc.
• In-depth understanding of the workflows and equipment associated with production control rooms, mobile units, and remote productions, including but not limited to broadcast communication equipment, replay servers, graphics engines, telestration systems, all-in-one production units
• Signal conversion and video router infrastructure.
• Advanced understanding of remote production and mobile unit workflows and equipment.
• Must demonstrate ability to perform and lead tasks under tight deadlines, work independently and lead simultaneous projects.
• Deep understanding of workflow in other business units, including their impact and/or specific integration with Production Operations.
• Organisational, efficiency and planning skills.
• Must be willing and able to adapt to a constantly changing environment.
• High-functioning computer background (Microsoft 365, Smartsheet, JIRA, Confluence, etc.).
• Problem solves and troubleshoots using effective communication to best convey any issues needing resolution.
• Seeks out and participates in training programmes (physical, classroom, virtual, etc.) for self-career development and/or regarding any relevant equipment and workflow changes within the operation.
• Effective communication skills.
• Flexibility to alter shifts/days off and work overtime to accommodate projects and departmental goals, including the ability to work nights and weekends.

• In-depth understanding/background in Production Operations job roles in Studio, PCR, Network Control, and Editing.
• Proficient in business protocol and procurement techniques, as well as in-depth research and development in specified areas of expertise.
• Bilingual (English/Spanish).
• Bachelor's Degree or Technical School degree in communications, electronics, television production or related field.

• Base pay actually offered will take into account internal equity and may vary depending on the candidate's geographic region, job-related knowledge, skills, and experience among other factors.
• A bonus and/or long-term incentive units may be provided as part of the compensation package.

• Full range of medical, financial, and/or other benefits, dependent on the level and position offered.

The Walt Disney Company, together with its subsidiaries and affiliates, is a leading diversified international family entertainment and media enterprise that includes three core business segments: Disney Entertainment, ESPN, and Disney Experiences.