Hospitality Co-Ordinator

Sits within the Venue Operations team, which is responsible for delivering matchday hospitality and premium matchday experiences at Villa Park across more than 15 areas and around 5,000 hospitality covers. It acts as a central point of co-ordination for hospitality guests, club partners, agents, player families and internal stakeholders, supporting both matchday and non-matchday operations. Working closely with teams across the Club, the post-holder helps deliver world-class hospitality in the Premier League and Champions League.

• Act as a central point of co-ordination for hospitality guests, club partners, agents, player families and internal stakeholders.
• Manage a wide range of requests, ensuring every detail is planned, communicated and delivered to the highest standard.
• Coordinate hospitality bookings and guest communications.
• Support event planning, European away travel arrangements and seasonal gifting programmes.
• Provide administrative support across renewals, invoicing and reporting.
• Support operational projects, venue maintenance and hospitality refurbishments.
• Support the delivery of hospitality across matchday and non-matchday operations.
• Work as part of the team on matchdays across Men's, Women's and Academy fixtures.
• Build strong relationships with guests and colleagues.

• Proven experience in administration, co-ordination and event planning.
• Strong background in delivering exceptional customer service in a face-to-face role.
• Excellent communication skills and the ability to build positive relationships with a wide range of internal and external stakeholders.
• Confident use of Microsoft Office applications, including Excel, Word and Outlook, and CRM systems.
• Experience producing reports and analysing data to support sales, revenue and operational activities.
• Excellent attention to detail and the ability to remain calm under pressure while working to tight deadlines.
• Highly organised and proactive, with the ability to manage multiple priorities in a fast-paced environment.
• Ability to work flexible hours as required, including matchday working, evenings, weekends and other stadium events.
• A UK driving licence with access to own vehicle to travel between Club sites as and when required.

• 35 hours per week, including matchday working, evenings and weekends.
• Based across Bodymoor Heath Training Ground and Villa Park, with travel between Club sites as required.

• A range of staff benefits is offered, set out in the Club's Staff Benefits booklet.