People Systems Support Analyst

This role supports the day-to-day administration, troubleshooting, and resolution of complex functional and technical issues of HR Technology systems, primarily Workday HCM, within Flutter Entertainment's Global Capability Centre in Hyderabad. Reporting to the Core HR & Systems Support Owner, the position serves as the first point of contact for employee enquiries escalated by the Global Virtual Hub, administers complex Workday transactional activities, and supports continual improvement of Workday HCM processes across a global, multi-country environment.

• Serve as primary Workday HCM administrator across modules including Core HCM, Compensation, Absence, Time Tracking, Recruiting, Talent & Performance, and Business Process Configuration.
• Assist with configuration of technical changes within Workday as directed by the Core HR & Systems Support Owner.
• Administer bulk upload activities via EIB inbound integrations and Org Studio, as escalated by the Global Virtual Hub.
• Support initiatives surrounding continual improvement within Workday HCM and its interaction with associated core modules.
• Serve as escalation point for HR Operations Teams and provide Workday transactional support and training to the Global Virtual Hub to further build their technical support capability.
• Assist People Systems Lead and Product team with system initiatives, cross-functional projects, and coordination across teams, and ad-hoc business requirements.
• Support training and knowledge transfer to team members and stakeholders.
• Troubleshoot and resolve Workday ERP functional issues, technical issues, configuration defects, and system-related challenges.
• Act as liaison between Global HR Operations and HR Tech Product Teams to meet business needs and support service delivery.
• Support comprehensive unit testing completion before partnering with Tech Assurance team for system test and UAT.
• Collaborate with HR, business stakeholders, and IT teams to resolve queries and support Workday HCM solutions and associated People Systems ERPs.
• Act as first point of contact for system-related queries escalated by the Global Virtual Hub, through to resolution.
• Provide first-line technical support, liaising with HR Operations Teams, End-Users, Business Stakeholders, Customer Experience and Centre of Excellence teams.
• Assist with administration of new HR technologies (Workday, Docusign, Beamery, Glantus, etc) globally.
• Support global HR processes and enterprise-scale Workday HCM environments and assist with implementation of new HR technologies globally.

• Good experience in Workday HCM configuration, maintenance, production support, and enhancements.
• Exposure to ticketing and case management tools such as HR Help, Salesforce, JIRA etc. is required.
• Fair understanding of Workday HCM business processes and global HR operations within enterprise-scale environments.
• Strong analytical capabilities with the ability to troubleshoot and resolve complex functional and technical issues, with developing problem-solving abilities to assess needs and investigate solutions.
• Excellent verbal and written communication skills; ability to convey technical concepts to non-technical audiences.
• Ability to work cohesively as a strong team player and effectively within a range of stakeholders and People Technology teams.
• Willingness to upskill in technology and learn new skills and systems; ability to operate and partner within a People Technology team and demonstrate collaborative work style with developing experience in self-managing and monitoring workload effectively.

• Familiarity with Workday business processes (joiner, mover, leaver), organisational structures, and integrations (EIB inbound, Org Studio) is desirable.
• Knowledge of SDLC is a plus.
• 3 to 5 years of Workday Techno-Functional expertise.

• Hybrid model: 2 office days/week

• Access to Learnerbly, Udemy, and a Self-Development Fund for upskilling.
• Career growth through Internal Mobility Programs.
• Comprehensive Health Insurance for you and dependents.
• Coverage of OPD Consultations and Full Body health checkup every year.
• Well-Being Fund and 24/7 Assistance Program for holistic wellness.
• Hybrid Model: 2 office days/week with flexible leave policies, including maternity, paternity, and sabbaticals.
• Free Meals, Cab Allowance, and a Home Office Setup Allowance.
• Employer PF Contribution, gratuity, Personal Accident & Life Insurance.
• Sharesave Plan to purchase discounted company shares.
• Volunteering Leave and Team Events to build connections.
• Recognition through the Kudos Platform and Referral Rewards.

Flutter Entertainment is the world's largest sports betting and iGaming operator with 15.9 million Average Monthly Players worldwide and annual revenue of $16.4 billion in 2025. The company is listed on the New York Stock Exchange and recognised by TIME as one of the World's Best Companies 2025. Flutter Entertainment India's office in Hyderabad serves as the Global Capability Centre, home to 1,000+ colleagues, shaping the future of entertainment across Customer Support Operations, Data & Technology, Business Operations, and HR Tech & Analytics.