Esports
Operations Manager - CDD UK
Mid Level
London, United Kingdom
hybrid
Full time
Job description
About the Role
This role is responsible for leading daily operations, driving service excellence and creating a high-performing team environment. It uses data and insight to improve performance, strengthen processes and manage operational risks, while collaborating across the business to deliver positive and sustainable change. The role reports to the Head of CDD - UK and sits within the CDD team.
Key Responsibilities
- Lead daily operations, ensuring teams provide excellent service while meeting performance, quality and efficiency targets.
- Coach, motivate and develop team leaders and colleagues, setting clear goals and supporting performance and training.
- Review operational processes, identify opportunities to remove friction and implement improvements that enhance efficiency, quality and customer outcomes.
- Ensure operational activities meet internal policies, regulatory requirements and audit standards, managing risks, incidents and operational issues.
- Partner with Technology, Risk, Product, Compliance and senior leadership to deliver operational change, new projects and strategic improvements.
- Use data and insight to improve performance, strengthen processes and manage operational risks.
- Collaborate across the business to deliver positive and sustainable change.
Required Experience & Qualifications
- Operational management experience within a fast-paced environment.
- Strong analytical skills, with a data-driven approach to identifying issues and making informed decisions.
- Strong communication and influencing skills, with the confidence to work with colleagues and partners at all levels.
- Knowledge of Safer Gambling and AML regulations, supported by a relevant legal, AML or management qualification or equivalent experience.
Benefits & Perks
- A regular bonus and great pension.
- 25 days annual leave and all Bank holidays.
- Extra paid leave, including wellbeing and development days.
- Life assurance and Income Protection.
- Private healthcare and wellbeing support.
- A stake in our success through our ShareSave scheme.
The Application Process
The recruitment process may use approved AI tools to support administrative aspects, with recruiters and hiring managers overseeing their use and remaining responsible for hiring decisions. Entain is committed to fairness, transparency and trust, and handles applicant information in line with its Job Applicant Privacy Notice.
- Approved AI tools may be used to make recruitment simpler and more efficient while keeping people at the heart of the process.
- Recruiters and hiring managers oversee AI use and remain responsible for hiring decisions.
- Reasonable adjustments are available at any stage of the recruitment process on request.
- Entain complies with applicable recruitment regulations and employment laws in the jurisdictions where it operates, ensuring ethical and compliant hiring practices globally.
About the Company
Entain is a leading, global sports betting and gaming company and a FTSE company with iconic brands including Ladbrokes, Coral, BetMGM, Eurobet and bwin.
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