Director of Global Intelligence

This multifaceted leadership role is responsible for the strategic direction, development, and management of CAA's Global Intelligence function and Global Security Operations Centre (GSOC). The Director leads the organisation's tactical and strategic intelligence programmes, overseeing the collection, analysis, and dissemination of actionable intelligence to identify, assess, and mitigate threats to the company's employees, executives, talent, global offices, business travellers, events, operations, and reputational assets. The role also provides strategic oversight of enterprise access control systems and parking operations, ensuring appropriate security standards, access governance, and operational consistency.

• Establish and maintain cross-functional relationships with senior leadership and build collaborative partnerships across Global Safety & Security, corporate functions, regional security teams, and business units to support enterprise-wide security objectives.
• Develop and execute the strategic direction of the Global Intelligence function, strengthening proactive and responsive capabilities in protective intelligence, threat monitoring, risk intelligence, threat assessment, and mitigation.
• Lead, recruit, develop, coach, and evaluate Global Intelligence personnel, mentoring team members in structured analysis and fostering a culture of accountability, collaboration, and continuous improvement.
• Oversee the Global Security Operations Centre (GSOC), ensuring effective 24/7/365 monitoring, incident intake, triage, escalation, reporting, and coordination with internal stakeholders and external response partners.
• Establish and maintain GSOC operating procedures, escalation protocols, incident management processes, service standards, and key performance indicators to evaluate operational effectiveness and response timeliness.
• Oversee the integration of intelligence reporting, threat response workflows, emergency notification systems, and incident management platforms to support coordinated security operations and informed decision-making.
• Provide enterprise-level oversight of physical access control programmes, systems, policies, and procedures, partnering with Facilities, Security Systems, Human Resources, regional security teams, and building management to maintain access governance and security standards.
• Oversee parking operations and related access procedures, including parking permissions, credentialing, vendor coordination, operational standards, and resolution of parking-related security or service issues.
• Establish performance metrics and reporting mechanisms to assess the effectiveness of intelligence, GSOC operations, access control, and parking programmes, identifying opportunities for improvement and operational efficiencies.
• Prepare, maintain, and manage detailed risk intelligence assessments of regions, countries, and specific business locations in collaboration with contract partners and external service providers.
• Evaluate incoming reports and information, refine threat assessment methodologies, and produce timely intelligence assessments that assess the credibility, severity, likelihood, and potential impact of identified risks.
• Deliver accurate and actionable intelligence to company executives and stakeholders through finished intelligence reports, executive briefings, threat advisories, and regular assessments of emerging security issues.
• Apply threat intelligence and incident data to existing security measures to identify vulnerabilities and recommend practical, risk-based mitigation strategies in collaboration with Global Safety & Security leadership and business partners.
• Maintain strong relationships with domestic and international law enforcement, government intelligence organisations, vendors, private-sector intelligence partners, and other trusted information-sharing networks.
• Partner with global executives and business leaders to assess and address geopolitical developments, regional instability, emerging threats, and other issues with potential implications for CAA's worldwide operations.
• Support the development and implementation of crisis management policies, plans, emergency response procedures, and simulation exercises to enhance crisis response, business continuity, and crisis communication capabilities.
• Oversee vendor relationships, contracts, budgets, and resource allocation to ensure effective service delivery, operational readiness, and alignment with departmental priorities.
• Ensure compliance with applicable laws, regulations, contractual obligations, company policies, and established security standards, and contribute to team objectives through cross-functional collaboration and special projects.
• Remain available outside traditional business hours as needed to manage emerging threats, support critical incidents, oversee operational escalations, and communicate time-sensitive information to executives and stakeholders.

• A bachelor's degree is required.
• Eight or more years of analytical and leadership experience in government, law enforcement, military, corporate security, intelligence analysis, or a related field.
• Demonstrated experience leading employees, managing complex programmes, or directing the work of others.
• Strong oral and written communication skills, including extensive experience preparing intelligence products and briefing senior decision-makers.
• International experience and an appreciation for cultural differences and geopolitical considerations.
• Demonstrated ability to build partnerships, networks, and sustainable working relationships with senior leadership, direct peers, internal stakeholders, vendors, and external business partners.
• Proven ability to develop and implement strategic initiatives, establish performance metrics, manage competing priorities, and drive continuous improvement.
• Expertise in one or more of the following areas: regional geopolitics, international security threats, protective intelligence, threat assessment, transnational crime, information protection, open-source intelligence, security operations, or enterprise physical security.
• Ability to exercise sound judgment, manage sensitive information, and respond effectively to dynamic and time-sensitive situations.
• Flexibility to support global operations and respond to significant incidents outside traditional business hours as required.

• Experience overseeing a security operations centre, global monitoring function, incident management programme, or comparable 24/7 operational environment.
• Experience with physical access control systems, enterprise security technology, facilities security, or parking operations.

• Hybrid role based in the Los Angeles office.

• Eligible for a discretionary bonus.

• Competitive compensation and benefits package for all regular full-time employees.
• Company pays 80%–100% of the cost of Medical Insurance.
• Company pays 80%–100% of the cost of Basic Life and AD&D Insurance.
• Telemedicine.
• Employee assistance and mental health counselling in person, virtually, or through text.
• Paid Vacation / Holidays.
• Paid Sick Time.
• Paid Parental Leave and other paid leaves of absence.
• NICU leave.
• Bereavement resources.
• Adoption Benefits.
• Educational Assistance.

Creative Artists Agency (CAA) is the leading entertainment and sports agency, with global expertise in filmed and live entertainment, digital media, publishing, sponsorship sales and endorsements, media finance, consumer investing, fashion, trademark licensing, and philanthropy. Founded in 1975, CAA is headquartered in Los Angeles and has offices in New York, Nashville, Memphis, Chicago, Miami, London, Munich, Geneva, Stockholm, Shanghai, and Beijing, among other locations globally.