Specialist, Routing II

Ensures the accuracy and expediting of customer shipments, coordinates with wave planning, advises the shipping department and supports the achievement of daily routing goals for the apparel and footwear distribution operation teams. It works within Supply Chain & Sourcing and collaborates closely with customer service, wave planning, customer account traffic or logistics, shipping, compliance and trucking company dispatch. The role is responsible for key account routing processes and for helping to prevent chargebacks by ensuring customer routing requirements are followed.

• Seek out process improvements independently and lead improvement projects, documenting any time savings.
• Lead presentations with the routing team and other key groups.
• Request routing for high-volume, high-profile key customer accounts that do not have routing assigned at the time of planning.
• Develop professional relationships with customers, vendors, sales force and customer service.
• Maintain knowledge of all defined key account routing processes and procedures and assist with any key account when needed.
• Provide accurate information to avoid chargebacks to the company, working with Compliance to research violations and provide solutions.
• Communicate with customers, traffic departments, carriers, shipping, compliance, wave planning and customer service to ensure and verify that customer routing requirements are followed.
• Monitor reports to ensure assigned accounts' orders are planned and shipped by expected start ship dates, and research customer chargebacks on shipments and provide solutions where needed.
• Maintain SOPs for assigned accounts.
• Provide shipping with daily load information on all loads shipping from the apparel and footwear facilities and work closely with the shipping department to ensure timely and accurate shipments for all customer accounts.

• Four-year college or university degree, or equivalent combination of education and experience.
• Previous distribution, shipping or routing experience required.
• Certification or equivalent knowledge of Microsoft Office products required.
• Excellent written and verbal communication skills to interact closely with distribution management, customer service, customer traffic departments and trucking companies.
• Ability to read, write and interpret communications in the English language.
• Working knowledge of distribution, logistics, transportation and routing procedures.
• Ability to function well and be professional at all times in a fast-paced environment, learn and adapt quickly, and be an independent thinker.
• Strong organisational skills and ability to prioritise based on company KPIs.
• Comfort presenting to groups.
• Ability to execute complex key account routing requirements.
• Ability to solve problems quickly, independently and professionally.
• Ability to initiate or assist in process improvement discussions within the key accounts group.
• Working knowledge of WMS.
• Strong computer skills/knowledge required.
• Proficiency in Microsoft Office products, including Word and Excel.

• Previous WMS experience preferred.
• Computer skills/knowledge in a distribution environment preferred.

• Working language is English.

• Robust and progressive medical coverage, including HSA with employer funding or FSA options.
• Dental, vision and prescription drug coverage.
• Adoption support, including surrogate and fertility support.
• Short- and long-term disability and basic life and AD&D insurance, which can be supplemented with employee-paid coverage.
• 401k plan and Stock Purchase Plan with employer match.
• Education assistance for full-time employees.
• Generous leave policies, including 14 weeks of paid parental leave.
• Eligibility to earn an annual bonus based on company and personal performance.
• Prorated flexible time off accruing at.4388 hours per day, increasing with years of service.
• Twelve paid holidays throughout the calendar year.
• Service Time Off during milestone years.

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