Manager, Business Performance

Supports the implementation and ongoing management of the performance management framework within the Club's AOP programme, which aims to transform digital capabilities across product, technology, operations, delivery, and change. It provides clear visibility of business performance through KPI tracking, dashboard maintenance, reporting routines, and business analysis. The position works with cross-functional stakeholders and the wider Programme and Business Management team to support programme delivery tracking, management decision-making, and alignment between business priorities and performance outcomes.

• Support the implementation and ongoing management of the performance management framework, including KPI tracking, dashboard maintenance, and reporting routines, to provide clear visibility of business performance.
• Prepare regular business performance reports and analysis, ensuring timely, accurate, and relevant insights are available to support management discussions and decision-making.
• Support programme delivery tracking by monitoring milestones, risks, issues, dependencies, and follow-up actions, helping to maintain effective execution discipline across workstreams.
• Work with cross-functional stakeholders to consolidate performance updates, identify issues and opportunities, and support the tracking of agreed management actions.
• Assist in business and programme review meetings by preparing materials, analysing performance trends, and highlighting key observations for discussion.
• Apply data analytics to generate insights, improve reporting quality, and support forecasting or scenario analysis where needed.
• Support collaboration across the wider Programme and Business Management team to ensure alignment between business priorities, programme delivery, and performance outcomes.
• Ensure compliance with Responsible Gambling Policy (RGP) and all stipulated legal requirements about wagering, thereby protecting the integrity of the Club's business.
• Undertake other duties as assigned by the Line Manager.

• Experience in business management, business/data analytics, programme management, or a related function.
• Experience in performance reporting, business analysis, process design, management information, or governance support.
• Good understanding of business performance metrics and reporting processes.
• Strong analytical and problem-solving skills, with the ability to interpret data and identify trends, issues, and opportunities.
• Experience with dashboarding, management reporting, and presentation of business insights.
• Intermediate understanding of programme management disciplines, including milestone tracking, risk and issue management, and governance support.
• Good understanding of financial and commercial performance indicators.
• Familiarity with data analytics tools and techniques.
• Good written and verbal communication skills, with the ability to work effectively with different stakeholder groups.

• Exposure to cross-functional programme delivery, transformation initiatives, or new business launches.
• Experience in sports wagering, sports business, digital product, or other fast-paced consumer businesses.
• Experience in data analysis and business insight generation.
• Experience in mentoring junior team members or coordinating work across teams.
• Exposure to AI-enabled analysis.

• Competitive benefits package
• Dynamic working environment
• Development opportunities

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