Renewals Manager

A leader is sought to build and lead the first global Renewals team. The role is customer-facing, guiding renewals from first conversation to signature in close partnership with the Business Development Manager who owns each customer relationship. The leader will manage Renewal Specialists across regions, own retention outcomes for the book, and shape the function from day one by defining how the team works, how success is measured and how specialists grow their careers.

• Lead and manage the global Renewals team, including hiring, onboarding, goal setting, performance reviews, coaching and development of Renewal Specialists, and define career progression as the team grows and the role develops into tiers.
• Set up the processes, forecasting rhythm and team culture that turn renewals into a predictable, well-run engine, shaping the function from day one and defining how the team works and how success is measured.
• Lead customer conversations on complex, strategic or at-risk renewals alongside the Business Development Manager (BDM), and manage a personal portfolio where the team needs it to lead by example and stay close to customers and the process.
• Engage directly with coaches, performance staff, athletic directors and procurement teams to guide renewals from first conversation to signature.
• Own renewal performance across the portfolio, accountable for gross revenue retention, net revenue retention, logo retention and on-time renewal rate, with a clear plan for reducing late renewals.
• Establish a reliable renewal forecasting cadence with accurate commitments at 90 and 30 days out, and report status, risks and opportunities to commercial leadership.
• Create repeatable playbooks for the renewal lifecycle, including engaging customers about 120 days out in coordination with the BDM, quoting, contracting, procurement and signature.
• Build a seasonal renewal calendar by sport and region, working with BDMs, Customer Success, Legal, Finance, Deal Desk and RevOps.
• Partner closely with BDMs, Customer Success, Legal, Finance and Commercial Operations to make every renewal on-time, accurate and competitive.

• 5+ years of customer-facing experience in renewals, account management, sales or revenue operations at a SaaS or technology company, including experience leading, mentoring or managing a team.
• A track record of owning retention and renewal targets, and of improving them through process, coaching and data.
• Strong commercial skills, including pricing, contract terms, negotiation with customers and procurement teams, and price uplift strategy.
• The ability to work in a shared-ownership model, partnering with sales colleagues who hold the customer relationship while driving renewal outcomes and timelines.
• Comfort with CRM, reporting and forecasting tools (Salesforce or similar), plus excellent communication skills, including confidence presenting to customers and executives and coordinating across time zones and regions.