Operations Assistant - Reception

This customer-facing role focuses on welcoming members and delivering a premium experience by managing their queries and bookings both face to face and by telephone. The role also involves keeping the reception area clean, tidy, and presented to brand standards. The position operates within a team whose members are ambassadors of the business and the heart of what the company does.

• Welcome members and provide a premium experience.
• Manage member queries face to face and by telephone.
• Manage member bookings face to face and by telephone.
• Keep the reception area clean and tidy.
• Present the reception area to brand standards.

• An overall passion for customer service.
• A team player with strong communication and collaboration skills.
• Ability to work in a fast-paced environment.

• Free Club Membership for you and your family.
• 50% discount on food and drinks.
• Discounts on swimming, tennis lessons, and personal training.
• Opportunities for career advancement through internal training and development.
• Wagestream App: get paid on demand.
• Access to the Benefits Suite.

We are Europe's leading premium health and wellness group.