Restaurant Reservations Manager | AELTC Wimbledon

This role leads the reservations operation across a diverse portfolio of public-facing, Debenture and Members' restaurants, taking ownership of the booking journey in a unique, high-profile hospitality environment. It is a permanent position with a recurring seasonal working pattern, combining part-time remote and onsite working from August to March with full-time onsite working from April to July and additional hours during The Championships. The post-holder plays a key role in delivering exceptional dining experiences for guests, members and clients.

• Manage reservations across multiple restaurants and dining outlets, overseeing the entire booking journey from initial enquiry through to confirmation and guest arrival.
• Take ownership of the reservations management platform, SevenRooms, ensuring booking availability, table allocation and processes are effectively managed and optimised.
• Maximise booking opportunities, occupancy, pacing and capacity utilisation, identifying opportunities to improve reservations performance and drive revenue.
• Manage guest communications, special requests and feedback, ensuring a professional, responsive and guest-focused service.
• Lead, support and develop the reservations team, including training colleagues and hosts on systems, processes and procedures.
• Produce regular reservations reports and monitor booking trends, cancellations, no-shows and overall performance.
• Build strong working relationships with internal operational teams and client-group stakeholders to ensure a coordinated approach to ballot processes, reservations and guest service.
• Lead the planning and delivery of the reservations operation during The Championships, ensuring the team and systems are fully prepared to manage the demands of this exceptionally busy period.

• Previous experience managing restaurant reservations.
• Hands-on experience using a restaurant reservations management platform such as SevenRooms, OpenTable, ResDiary or a comparable system.
• Experience managing booking enquiries, table allocation, availability and guest communications.
• Strong leadership skills, with the ability to motivate, support and develop a small team.
• A commercial mindset, with an understanding of how reservations, occupancy, pacing and booking management contribute to business performance.
• Excellent communication and relationship-building skills, with the confidence to work effectively with a range of internal stakeholders.
• The ability to remain organised, calm and proactive in a fast-paced environment, particularly during peak trading periods.
• Confidence using reporting and data to identify opportunities, monitor performance and improve processes.

• Experience within a premium restaurant, hotel or multi-site hospitality environment.

• August to March: approximately two days per week, combining remote working with onsite attendance as required.
• April to July: full-time, averaging 40 hours per week, based onsite at the All England Lawn Tennis Club, Monday to Friday.
• During The Championships: additional hours, including weekends, are required during the four-week peak period in late June and early July.

• Access to a range of employee benefits and discounts.
• Onsite parking and meals when working at the Club.
• Medicash health benefits.
• Aviva Digicare.
• Pension scheme and life assurance.
• Access to additional wellbeing and employee support benefits.

behind the event works in a distinctive hospitality environment, with the opportunity to make a real impact on the guest experience and the successful delivery of The Championships.