Clubs, Teams & Franchises
Casual Qualified Matchday Steward
Entry Level
London, United Kingdom
in office
Part time
Apply by 03/11/2026
Job description
About the Role
Matchday stewards play a vital role in matchday operations, fulfilling safety and security duties, providing best-in-class service to stadium attendees and enhancing the supporter and customer experience. Successful applicants join a team that is proud to be part of the club's matchday operation. The role spans the full matchday journey, from last mile and ingress through circulation to egress and dispersal, and calls for a proactive, calm and professional approach in a fast-paced event day environment.
Key Responsibilities
- Manage all aspects of crowd control and crowd safety from last mile to ingress, circulation, egress and dispersal, ensuring the safe entry and exit of guests.
- Prevent unauthorised entry into and from the stadium, report any changes in crowd dynamics and take a proactive approach to handling them.
- Manage, monitor and control the safety of all matchday attendees, including exit gates, lifts and staircases, ensuring clear passage in the event of an emergency.
- Handle conflict and manage queues in a calm and professional manner.
- Provide an excellent level of customer service to all supporters in attendance, communicating effectively, answering queries and giving accurate guidance around the stadium.
- Actively check matchday and event tickets to ensure no unauthorised entry into the stadium.
Required Experience & Qualifications
- Level 2 certificate in Spectator Safety.
- Effective communicator and team player, willing to collaborate with and support team members on matchdays to deliver safety, security and customer service.
- Strong attention to detail, ensuring all safety and security standards are upheld throughout.
- Ability to clearly communicate with all supporters and guests, providing a positive experience in a fast-paced event day environment.
- Willingness and ability to work in all weather conditions.
- Availability to work evenings, weekdays and weekends.
- Successful candidates are required to undergo a DBS check and a Right to Work check, and to complete other essential background checks prior to starting employment.
The Application Process
Recruitment for this role includes pre-employment background screening, and adjustments to the recruitment process are available for candidates with disabilities or long-term health conditions.
- Successful candidates must complete a DBS check and other essential background checks prior to starting employment; depending on the responsibilities of the role, the DBS check will be a basic, standard or enhanced check.
- Candidates who require disability-related adjustments to the recruitment process can indicate this in their application.
- Applicants who are likely to meet the definition of a disabled person according to the Equality Act 2010 may be eligible to apply for an interview via the Disability Confident Scheme by indicating this on their application form.
- The club reserves the right to close the position early if application volumes are particularly high, so early applications are encouraged.
About the Company
We are one of the most famous clubs in world football, with a rich heritage and a history of success.
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