Senior Warehouse Operations Manager

Is accountable for the safe, reliable and commercially effective performance of the warehouse function. It leads through the Warehouse Manager, maintaining strong operational control while ensuring the team has the direction, capability and structure required to deliver service, safety, inventory and cost targets. The role defines and continually optimises the warehouse operating model, aligning structure, labour, capability, space, equipment, systems and ways of working with current and forecast business demand.

• Own warehouse safety, service, inventory, cost and efficiency outcomes, including operational and financial performance, targets, resource benchmarks, budgets and standard operating procedures.
• Define and continually optimise the warehouse operating model, aligning organisational structure, labour, capability, space, equipment, systems and ways of working with current and forecast business demand.
• Design and evolve a flexible, scalable and cost-effective operating model, aligning workforce, shifts, capability, layout, space, equipment, technology and external support with forecast demand while controlling overtime.
• Use data, forecasts and cross-functional insight to anticipate risks and resolve systemic constraints, leading structured improvements with clear ownership, implementation plans and measurable benefits across safety, service, capacity, efficiency and cost.
• Shape the warehouse technology roadmap, simplify processes and automate workflows, developing robust business cases covering investment, benefits, risks and operational impact.
• Lead approved systems, technology and automation solutions through adoption and benefits realisation in partnership with Technology and key stakeholders.
• Partner with Manufacturing, Supply Chain and Customer Experience to agree service expectations and priorities, resolve cross-functional constraints and align stakeholders around solutions that protect service and deliver the business plan.
• Lead and develop the Warehouse Manager and wider team, building clear accountability, effective leadership cover and capability, managing performance and employee relations in line with company policy and People Team guidance, and strengthening engagement and retention.
• Own warehouse health and safety performance, embedding a safety-first culture through visible leadership, proactive risk management and consistently applied safety systems, controls and compliance standards.
• Define and govern warehouse KPIs, systems and reporting, ensuring accurate, timely performance insight informs operational control, identifies emerging risks and guides improvement and investment decisions.

• At least 7 years' experience in warehouse or distribution operations, including responsibility for complex, multi-workstream activities.
• At least 3 years' experience in a senior warehouse leadership role, with accountability for safety, service, inventory, people and financial performance.
• Demonstrable experience transforming or significantly improving a warehouse operating model.
• Track record of using systems, technology or automation to deliver measurable operational and financial benefits.
• Experience developing well-considered business cases for operational change or capital investment.
• Strong ownership mindset, with the confidence to challenge established ways of working.
• Committed to maintaining safe and reliable performance while implementing change.
• Proactive and improvement-focused, with the drive to continually evolve the warehouse operation.
• Strategic warehouse leadership: translates business strategy and forecast demand into clear priorities, operating-model decisions and improvement plans.
• Commercial and financial judgement: balances service, capacity, cost, risk and investment to deliver sustainable value.
• Foresight and capacity planning: anticipates changes in demand, risks and constraints, developing appropriate solutions ahead of impact.
• Systems and automation expertise: understands warehouse and ERP systems, including SAP, Körber and other relevant platforms, and can identify opportunities to improve automation, control and productivity.
• Cross-functional influence: challenges constructively and aligns stakeholders around effective business solutions.
• Data-led decision-making: uses operational, service and financial insight to assess performance and prioritise action.
• Leadership and organisational development: builds clear accountability, effective deputisation and resilient leadership capability.

• 37.5 hours per week, Monday to Friday

• Up to £70,000 per annum

• On-site gym
• Cycle to work scheme
• Product discount
• Birthday day off
• Pension - employer contribution at 4%
• Personal performance plan to support continued improvement and impact

Science In Sport Group is a world leader in sports and performance nutrition. It operates two highly regarded brands: SiS, which combines world-class science and innovation to provide optimal performance nutritional solutions for professional athletes, sports and fitness enthusiasts and the active lifestyle community, and PhD Nutrition, a premium active-nutrition brand for the active lifestyle community wanting intelligent nutrition to help them achieve their goals. The group sells through phd.com and scienceinsport.com digital platforms, third-party online marketplaces including Amazon, and extensive domestic and international retail distribution.