Loyalty Operations Associate

As a Loyalty Operations Associate, the role holder helps deliver accurate, reliable bonus offers that elevate the DraftKings Rewards experience. The position involves configuring promotions, testing offer mechanics, and identifying potential issues before they affect players. The associate works closely with Marketing, Customer Experience, and cross-functional teams to ensure every offer launches smoothly.

• Build and configure bonus offers, ensuring accurate setup and alignment with promotion rules.
• Test offers before launch to verify eligibility, rewards, player messaging, and overall functionality.
• Identify and troubleshoot offer issues, working with cross-functional teams to find solutions.
• Partner with CRM and Marketing teams to align audiences, messaging, terms, timing, and offer requirements before launch.
• Monitor live promotions and help resolve issues to minimise player impact.
• Support improvements to offer setup, testing, and monitoring through automation, AI tools, and process updates.

• At least 1 year of experience in loyalty operations, promotions, quality assurance, or a similar field.
• Experience working with promotional offers or rules-based systems, with the ability to follow requirements accurately.
• Strong attention to detail and problem-solving skills to identify issues and ensure accuracy.
• Experience using data, reports, and operational tools to monitor performance.
• Strong communication and organisational skills, with the ability to collaborate across teams and manage multiple priorities.
• An interest in using AI tools and technology to improve processes and operational efficiency.
• As a regulated gaming company, the successful candidate may be required to obtain a gaming licence issued by the appropriate state agency as a condition of employment.

• Familiarity with SQL, Sigma, or Tableau is a plus.

• The US base salary range for this full-time position is 54,400.00 USD – 68,000.00 USD, plus bonus, equity, and benefits as applicable.
• Pay ranges are determined by role, level, and location, and reflect the range for new hire pay rates across all US locations; individual pay is determined by work location and additional factors, including job-related skills, experience, and relevant education or training.

• Bonus, equity, and benefits as applicable.

DraftKings is a publicly traded (NASDAQ: DKNG) technology company headquartered in Boston. AI is becoming an integral part of both its present and future, powering how work gets done, guiding smarter decisions, and sparking bold ideas, and its teams are energised by innovation and readily embrace emerging technology. As a regulated gaming company, it may require employees to obtain a gaming licence issued by the appropriate state agency as a condition of employment, and it guides candidates through the process where relevant.