Coordinator, Operations & Client Services, Basketball

Supports the day-to-day needs of agents, clients and other client services team members in order to accomplish client-related projects. It supports client relationships, internal team relationships and account operations throughout the development and execution of all client business affairs, including accounts receivable, marketing, PR, charitable and social media activity. The position provides high-level executive administrative support, including organising, scheduling and coordinating administrative activities.

• Support the day-to-day schedules of agents, clients and the client service team, including managing calendars, appointments, travel logistics, interviews, family affairs and marketing commitments.
• Support client "off court" relationships, communicating with their agents and keeping them informed on their clients' needs.
• Support more senior client service personnel in tasks concerning client management and manage requests from agents regarding client needs.
• Process miscellaneous accounting and paperwork needs for agents and sponsors.
• Serve as gatekeeper for incoming queries for executives, answering, screening and directing incoming telephone calls while ensuring a high level of professional customer service and confidentiality.
• Coordinate and prioritise executive daily schedules, arrange meetings and conferences, act as a liaison between employees, clients and executives, and schedule appointments, on- and off-site meetings and special events.
• Plan travel itineraries, make travel arrangements, coordinate related arrangements, gather information, determine and negotiate complex scheduling issues and prepare expense reports.
• Prepare invoices, reports, memos, letters, financial statements, presentations, meeting agendas and other documents using Word, Excel spreadsheets or presentation software.
• Maintain department databases and generate reports as required.
• Handle logistics leading up to and throughout major events, including the draft, All-Star and performance showcases.
• Participate in new business development efforts such as recruitment and/or marketing material development.
• Handle both company and executive's personal matters with discretion.

• Bachelor's degree.
• Must be customer service focused in order to provide the best possible support to clients and internal team members.
• Considerable flexibility in scheduling and the willingness to work nights and weekends.
• A passion for sports and business.
• Advanced skills in Microsoft Office.
• Strong understanding of social/digital media.
• Well-developed communication skills and the ability to interact with people of all demographics.
• Strong analytical, organisational and project management skills.
• Self-management and project management abilities.
• Ability to build strong and lasting relationships.
• Ability to anticipate problems and manage expectations.
• Ability to maintain confidentiality and professionalism in all situations, exercising discretion, sound judgement and significant initiative.

• Degree in sports management, business administration, communications or finance.
• Proficiency in Adobe Creative Suite.

• Hybrid working, with three days per week onsite.

• $72,384 Base salary, plus bonus potential.

THE·TEAM provides representation and marketing services to talent, brands and properties across 28 countries and more than 70 cities worldwide. Shaped by a belief in the unifying power of sports, music and entertainment, THE·TEAM leads with intelligence, ideas and influence.