Safety Steward

Is one of customer care, with stewards responsible for the safety and comfort of spectators within a designated area of the stadium. Stewards work under the direction of the Head of Safety, supervisors, chief stewards, deputy safety officers and the Safety Officer, and may call on a supervisor or specialist stewards for assistance in dealing with breaches of the Ground Regulations. In-house stewards may also be asked to undertake searching at the turnstiles as directed.

• Attend the stadium at dates and times dictated by the Head of Safety, attend pre-event briefings and ensure all information is understood, remaining on site from signing in until the end of duties.
• Undertake pre-match and post-match stand checks and safety checks as instructed by a supervisor.
• Take responsibility for the safety and comfort of spectators within a designated area.
• Staff entrances, exits and other key safety points, control and direct spectators entering and leaving the stadium, and undertake searching at the turnstiles as directed.
• Constantly monitor spectators in the allocated area for signs of distress or overcrowding and act in accordance with standing instructions.
• Assist in the prevention of overcrowding by ensuring crowd limits in the various parts of the ground are complied with, keep gangways and exit/evacuation routes clear, and assist in the evacuation of spectators from the stadium as required.
• Identify and investigate any incident or occurrence among spectators, report findings to a supervisor and complete the relevant Incident/Offence Report where appropriate.
• Enforce and immediately report any breach of the Ground Regulations to a supervisor.
• Know the location of and effectively operate the firefighting equipment, provide basic First Aid if required, know the location of the First Aid Rooms and be fully conversant with the methods or messages used to alert staff that an emergency has arisen.
• Recognise potential fire hazards and items of interest or suspect packages, reporting such matters immediately to a supervisor, chief steward, deputy safety officer or safety officer.
• Report immediately to a supervisor, chief steward, deputy safety officer or safety officer any damage or defect likely to pose a threat or danger to spectator safety, such as a damaged seat or barrier.
• Remain at the allocated post unless authorised or ordered otherwise, and promptly comply with any instruction given by a supervisor, chief steward, deputy safety officer, safety officer or police officer.
• Attend debriefs at the conclusion of the match, conduct thorough sweeps of the stands, attend all required training and comply with the relevant instructions and guidance in the Stewards Handbook.

• A minimum of 18 years of age, fit and active, with the character and temperament to carry out the duties of a steward.
• Good communication skills and sound character.
• Ability to attend most first-team home fixtures and other major events held at the stadium.
• Polite, courteous and helpful towards all supporters.
• Adherence to the club dress code and a clean, tidy appearance while on duty.
• Understanding that the role is not to watch the game but to concentrate on the area of responsibility.
• No team colours to be worn while on duty, and no eating, drinking or smoking in view of the public while on duty.
• No alcohol to be consumed before or during a tour of duty.
• No celebrating when the team scores a goal.
• No hostility or use of obscene or offensive language towards any supporters.
• No acting in any way likely to bring discredit on the club.

• Stadium-based role covering first-team home fixtures and other major events held at the stadium.