Associate, Transmission (External Agency Staff)

The TOC Operator supports live broadcast and transmission operations within the NFL Media group, working in a fast-paced, collaborative environment. The role performs a broad range of technical and operational duties, including monitoring systems, coordinating broadcast workflows, and ensuring technical facility requests are resolved in a timely and effective manner. As the first point of escalation for broadcast and transmission issues, the TOC Operator communicates with Operations and Production Management and works closely with production, engineering, remote operations, and streaming teams.

• Work closely with the NFL Media Production team, Streaming Video Group, NFL Films Technical Operations, Encompass Atlanta Technical Operation, and all 32 NFL Clubs to ensure all video content is received and distributed to broadcast specifications.
• Partner with the Remote Operations team to support the transmission and receipts of feeds for live remote productions, including NFL Network games, the Super Bowl, NFL Combine, NFL Draft, Hall of Fame Enshrinement, and other NFL Network remote projects.
• Collaborate with the Streaming Video Group (SVG) to ensure content is captioned across NFL.com, NFL Fast Channel, and NFL+ streaming platforms.
• Partner closely with the Engineering team to troubleshoot all issues that may occur with a feed or broadcast.
• Communicate with NFL Network Master Control during live broadcasts to ensure signal continuity.
• Perform test bar setups as needed.
• Conduct extensive transmission, sync, and fax checks prior to live shows and remote events.
• Manage booking and goodnight procedures for The Switch, Lumen, AT&T Fiber, and Satellite orders.
• Generate broadcast reports as required.

• Minimum of 5 years of experience in a broadcast operations environment, including 2110, HD/SD, ASI, JPEG and MPLS signals, with the ability to troubleshoot those signal paths.
• Strong understanding of analogue, digital, and SMPTE 2110 signal flows.
• Ability to read audio meters, digital and analogue waveform monitors, and set up test bars.
• Strong understanding of common broadcast signal problems and how to rectify them (e.g., audio levels or distortion, sync issues, and video issues).
• Ability to perform sync and fax checks prior to live broadcasts and events.
• Familiarity with EVS IP Director ingest server systems.
• Strong organisational skills with the ability to manage multiple feeds to ensure high broadcast quality.
• Strong written and verbal communication skills, including the ability to document on-air issues and maintain excellent telephone etiquette.
• Must be willing to work flexible schedules, including nights, weekends, and holidays.
• Possess a strong work ethic, positive attitude, and leadership qualities.
• Demonstrated ability to adapt and thrive in a fast-paced and dynamic environment.
• Strong problem-solving and troubleshooting skills.
• Ability to manage multiple tasks and priorities at the same time.
• Excellent teamwork and collaboration skills.
• Embody an enthusiastic, proactive can-do attitude.

• Extensive knowledge in the operation of broadcast routing systems, including split routes, and familiarity with other broadcast transmission systems.

• This is an in-office position.
• Requires onsite presence at an NFL office or stadium location; remote and/or hybrid working options are not offered.
• No relocation assistance will be provided.
• Minimum 40 hours/week or less as business needs permit.

• Comprehensive benefits offerings are available.
• Compensation, benefits, and other terms and conditions of employment are administered by the third-party agency partner.

The NFL is committed to building an inclusive work environment that reflects its fan base, providing mutual respect and equal employment opportunities. Its core values include respect, integrity, team responsibility, and resiliency. The NFL's leadership attributes include building talent, executing with precision, inspiring others, living its values, knowing the business, and thinking big.