Senior Engineering Manager(Site Reliability Engineering) – DTC Platform

The Senior Engineering Manager (SRE) leads teams responsible for Site Reliability Engineering, Platform Operations, DevOps enablement and operational readiness across the DTC technology landscape, driving reliability, scalability, cloud governance and operational excellence. The role sits within the DTC Platform Engineering organisation, which delivers the shared platforms, engineering services and foundations that enable product teams to build, test, deploy and operate software securely and reliably at scale. Product engineering teams are the primary customers of that organisation, which supports capabilities such as cloud platforms, developer experience, software delivery, quality engineering, security engineering, performance engineering and AI-native engineering enablement.

• Define and execute the SRE strategy, operating model and roadmap in line with DTC and Platform Engineering priorities.
• Establish and govern service level indicators, service level objectives, error budgets and reliability standards for critical consumer journeys and platform services.
• Drive reliability-by-design across architecture, development, testing, release and operations, ensuring operational requirements are addressed early in the delivery lifecycle.
• Use reliability, availability, latency, capacity and incident data to prioritise technical debt and reduce operational risks, and define and track reliability and incident metrics including availability, error budget consumption, incident volume, Mean Time to Detect
• Mean Time to Restore and change failure rates.
• Enable engineering teams with tooling, observability, automation and best practices that improve service reliability, release confidence and system stability.
• Lead the engineering response for critical incidents, providing technical leadership, service diagnosis, recovery coordination and decision support to accelerate restoration of services.
• Drive blameless post-incident reviews, root cause analysis, corrective actions and long-term remediation plans in partnership with engineering and service owners.
• Reduce recurring incidents and operational toil through automation, self-healing capabilities and platform improvements, and partner with Operations and Service Management teams to improve incident response effectiveness, escalation processes, operational readiness and service resilience.
• Drive a consistent observability strategy across metrics, logs, traces, dashboards and alerting, with a focus on actionable signals and early detection.
• Lead capacity planning, performance engineering, failure-mode analysis, disaster recovery and resilience testing for critical services and customer journeys, and ensure business continuity and disaster recovery plans are documented, tested and improved based on outcomes.
• Own operational readiness for campaigns, product launches and seasonal peaks, ensuring risks, dependencies, capacity and recovery plans are understood and tested.
• Improve deployment safety through automated quality gates, progressive delivery, rollback and recovery capabilities, and strong change governance.
• Provide leadership for the reliability and operational governance of Google Cloud Platform services and shared DTC infrastructure, and drive infrastructure automation, standardisation and repeatability using Infrastructure as Code and GitOps practices.
• Partner with Architecture, Security and Platform Engineering to improve cloud reliability, scalability, security, compliance and cost efficiency, and establish guardrails for environments, access, configuration, service lifecycle management and operational controls.

• 12+ years of experience across Site Reliability Engineering, Platform Engineering, Cloud Engineering, DevOps or technology operations, including people leadership responsibility.
• Proven experience leading SRE or production engineering teams supporting high-traffic, business-critical digital platforms in a 24x7 environment.
• Strong track record of defining SRE strategy and implementing SLIs, SLOs, error budgets, production readiness and service ownership practices at organisational scale.
• Demonstrated experience leading major incidents, executive communication, root cause analysis and systematic reduction of operational risk and recurring failure.
• Strong knowledge of Google Cloud Platform and cloud-native architecture, including compute, networking, identity and access management, databases and managed platform services.
• Experience with Cloud Run, Kubernetes or equivalent container and serverless platforms.
• Experience with modern observability platforms and practices across metrics, logging, distributed tracing, alerting and service health dashboards.
• Experience with Infrastructure as Code and automation using Terraform, GitOps or equivalent approaches.
• Experience with CI/CD, deployment safety, capacity planning, performance engineering, resilience testing and disaster recovery.
• Strong people leadership, stakeholder management and communication skills, including the ability to influence across engineering, product, security and business teams.
• Experience with FinOps, cloud cost governance and budget management.
• Bachelor's degree in Computer Science, Information Technology, Engineering or a related field.

• Experience in global DTC, retail, omnichannel commerce or high-volume consumer digital environments.

PUMA is a global sports brand creating footwear, apparel and accessories that inspire athletes and everyday movers, and the PUMA Group owns PUMA, Cobra Golf and stichd, operates in 120+ countries and has around 22,000 employees worldwide. PUMA looks for SPEED & SPIRIT in its candidates, defined by values that inspire employees to be driven in their performance, vibrant in their sporting legacy and together in their team spirit, while letting individual talent and experience shine.