Payments Relationship Manager

This is a hybrid role working 2+ days a week in office. The Payments Relationship Manager is responsible for building strong relationships with external payment providers, ensuring commercials are competitive and that the company benefits from all potential features and functionalities offered. Reporting to the Head of Payments Relationships or a Senior Payments Relationship Manager, the role is part of the Payments & Compliance team responsible for contract negotiation, issue resolution and stakeholder management.

• Develops solid relationships with Payment Providers and Partners.
• Sets up regular calls and meetings with providers.
• Monitors performance of providers to identify areas for improvement.
• Gathers details of the planned development and roadmap items to ensure product roadmap alignment.
• Collaborates with the Payment Relationship Managers to produce monthly packs by markets/regions to illustrate the performance of the region (deposits, withdrawals, fees) and provide key insights to the business.
• Provides input and guidance to the ongoing development and updating of standard operating procedures and processes ensuring a consistent level of performance and quality.

• Track record of relationship and stakeholder management.
• Good understanding of the payments industry.
• Experience working cross-functionally with stakeholders of varying seniority.
• Data-driven and detail-oriented with proven analytical and problem-solving skills.

• Hybrid role working 2+ days a week in office.

• A regular bonus and great pension.
• 25 days annual leave and all Bankholidays.
• Extra paid leave, including wellbeing and development days.
• Life assurance and Income Protection.
• Private healthcare and wellbeing support.
• A stake in our success through our ShareSave scheme.

We're a leading, global sports betting and gaming company, a FTSE company with iconic brands including Ladbrokes, Coral, BetMGM, Eurobet and bwin. We're committed to increasing player safety and have an energy that drives us to perform at the height of our potential.