Lead, DC Operations (Sun-Tues, 5:30am-5:30pm)

This hourly operations leadership role supports the operations leadership team by contributing to labour allocation, leading meetings, assigning job duties, coaching for success, creating a safe and collaborative work environment, and driving process improvement. The role acts as a cultural ambassador who views the business holistically and works closely with department supervisors to monitor work flows, manage dwells, and drive overall shift performance. It is a technical position requiring strong problem-solving skills and involves leading a team of up to 50 hourly associates within the Supply Chain & Sourcing team.

• Collaborate with the supervisor to lead a team of up to 50 hourly associates, contributing to labour allocation, leading meetings, assigning job duties, coaching for success, and driving process improvement.
• Act as a role model by following all standard operating procedures (SOPs).
• Develop and maintain a safe work environment.
• Recognise and reward performance, and train and coach associates to achieve operational goals and service levels.
• Mentor and develop teammates to improve in their current roles and prepare for future career opportunities.
• Develop and share best practices.
• Create a positive team environment that encourages associates to provide insights and feedback to improve processes, adapt to an ever-changing business, and stay focused on customer satisfaction.
• Utilise warehouse tools, including radio frequency hand-held units ("RF Guns") and computer kiosks, to update transactions in the warehouse management system (WMS) and log activities in the labour management (LM) module.
• Work closely with department supervisors to monitor work flows, manage dwells, and drive overall shift performance.
• Act as a cultural ambassador who views the business holistically.

• High school diploma or equivalent.
• Minimum of two (2) years related distribution experience and/or training.
• Required to speak, read, write and comprehend the English language.
• Excellent communication skills.
• Ability to work collaboratively within a large group of co-workers.
• Positive and enthusiastic approach.
• Strong knowledge of DC operations, including storage methods and material flow.
• Performance and metrics driven mindset.
• Excel, Outlook, Word and working knowledge of WMS principles.
• Very technical role requiring strong problem-solving skills.
• Regularly required to talk or hear; stand or walk; use fingers, hands and arms to feel, handle, grip, grasp, lift, push and pull for up to twelve (12) hours/day.
• Able to work in a warehouse environment and operate powered industrial equipment as required.
• Able to reliably attend work/scheduled hours.
• Occasionally required to sit; bending, twisting, climb or balance; lift and carry items such as boxes weighing up to forty (40) pounds; and stoop, kneel, crouch, and crawl.

• Warehouse environment
• Distribution centre operations

The company believes that embedding diversity, equity, and inclusion into its culture and talent processes gives employees a sense of belonging and the brand a competitive advantage.