Technical Operations Director

This is a senior leadership role within SPORTFIVE's Rightsholder Management & Services team, responsible for shaping and leading the Technical Services function so that the people, processes, systems and supplier relationships are in place to support continued growth across UK LED Services activity. Reporting to the VP, Rightsholder Management, the role holder leads a growing operational infrastructure that supports work across clubs, federations and competitions, spanning technical operations, warehousing, asset management, outsourced service providers, resource planning, operational systems and business improvement initiatives. The position balances strategic leadership with a practical, hands-on understanding of live sports operations, helping to improve service quality, operational efficiency and long-term client delivery.

• Lead the strategic direction, performance and development of SPORTFIVE's Technical Services function, defining and delivering the long-term technical services strategy for the UK Rightsholder Services business and creating the operating model
• Governance and standards needed to deliver exceptional service to clients and partners.
• Lead technical operations across LED servicing, managed services, technical project delivery, maintenance and support activity.
• Develop scalable operating models, KPIs, service standards and governance to support future growth and consistent delivery.
• Oversee SPORTFIVE's technical asset portfolio, including warehousing, inventory management, maintenance planning and asset lifecycle strategies.
• Manage strategic supplier and outsourced service partner relationships, including performance reviews, service levels, commercial controls and escalations.
• Improve resource planning across Technical Services and Production Services, including workforce deployment, contractor usage, rotas, travel, logistics and operational systems.
• Work closely with Production Services and wider teams to identify opportunities to share resources, improve processes and create a more joined-up operational delivery framework.
• Oversee technical support programmes for clubs and partners, including planned maintenance, system audits, inspections and reactive on-site support.
• Provide senior oversight for major technical projects, installations and infrastructure upgrades, ensuring work is delivered safely, on time and within budget.
• Lead, develop and mentor technical and operational teams, shaping future structures, roles, skills and development pathways.
• Maintain strong governance across health and safety, RAMS, standard operating procedures, resilience planning, risk management and incident review processes.

• Significant senior leadership experience within technical operations, service delivery, venue technology, live events, broadcast, sports technology or a related industry.
• Experience leading large-scale operational service functions.
• Proven ability to lead teams, suppliers, contractors and outsourced service providers, with confidence managing performance and service standards.
• Strong understanding of technical assets, warehousing, inventory management, maintenance planning and operational governance.
• Commercially minded, with experience of budget management, supplier governance, contract performance and identifying opportunities to improve efficiency and profitability.
• Experience creating scalable structures, systems, processes and performance frameworks that support business growth.
• Excellent project, programme and stakeholder management skills, with the ability to balance detail, pace and commercial priorities.
• Confident communicator and decision-maker, able to present clearly, influence positively and act as a senior escalation point when needed.
• Strategic thinker with a pragmatic, hands-on approach and a strong focus on service excellence, continuous improvement and client delivery.
• Naturally collaborative, calm under pressure and comfortable driving change across functional boundaries.
• High levels of integrity, professionalism and accountability, with flexibility to travel and work in line with the needs of a live sports operation.

• Experience across multi-site or live delivery environments.

• Genuine responsibility and scope to shape the role and add real value, within an organisation that invests in and rewards its teams and provides a fantastic working environment and culture.
• 25 days annual leave, bank holidays and a gifted day over the Christmas period.
• Full Vitality health cover including dental, optical, hearing care and mental health support.
• One day working from home after an onboarding period.
• Core hours of 10am-4pm with flexi start and finish times.
• Enhanced family leave entitlements.
• A day off for moving house.
• A day off for getting married.
• Free on-site car parking.
• Regular social events such as summer and Christmas parties.
• Life assurance at x4 annual salary.
• Employee Assistance Programme.

The agency supports Premier League football clubs in securing their next front-of-shirt sponsor, curates deals for brands to showcase their advertising during games televised to millions worldwide, and represents leading talent in the industry.