Professional, Account Services

As part of EMEA Supply Chain, the role is responsible for executing day-to-day orderbook management for assigned accounts. The role connects with Under Armour customers and internal stakeholders across several communication channels, with strong interaction with all other Supply Chain pillars, particularly Logistics & Distribution, and close work with the Regional Sales team and Planners. The position is measured on achieving KPIs and goals for both the function and POD, with a focus on executing today.

• Track and maintain orders, be accountable for all KPIs relating to own order book, and follow function and POD processes and procedures.
• Work daily in systems including SAP, BI, B2B and Excel, maintaining working knowledge of the entire order cycle.
• Actively support the UA DH team and cross-functional teammates.
• Run and analyse daily, weekly and monthly reports according to service level agreements.
• Communicate proactively, professionally, efficiently and tactfully with accounts, sales, logistics and other cross-functional areas.
• Problem solve effectively to ensure accurate and timely delivery of products to accounts, and handle supply chain-related enquiries in a timely manner.
• Adapt to new IT upgrades (SAP, B2B, BI), processes, applications and scenarios.
• Act as functional expert and super user for IT upgrades, new processes, applications and scenarios; support functional SAP training across the AS team (x-POD) and contribute to AS onboarding, policies and procedures.
• Serve as first back up to the Manager from a POD and regional perspective, handling escalations, driving RTB and intake plan reporting, leading team meetings, account visits and scorecards, and mentoring less experienced teammates.
• Drive projects and process improvements by identifying gaps in current processes to improve efficiency, service level and sustainability.

• 2+ years' experience in supply chain operations or customer service, with a team-focused approach.
• High level of competency in customer service.
• Exceptional presentation skills.
• Highly effective communicator with the ability to summarise and present complex data.
• Proficient in Microsoft Office Suite and Business Objects-based reporting.
• Knowledge of enterprise management systems and CRM solutions.

• SAP experience is preferred.

• Must reside within commuting distance from the Amsterdam office.
• Hybrid work schedule requiring 4 days in-office per week.
• No relocation provided.

• Paid "UA Give Back" Volunteer Days: work alongside your team to support initiatives in your local community.
• Under Armour merchandise discounts.
• Competitive retirement options.
• Maternity and parental leave for eligible teammates.
• Health and fitness benefits, discounts and resources, including programmes to promote physical activity and overall well-being.

Under Armour is committed to empowering those who strive for more, and its values — Act Sustainably, Celebrate the Wins, Fight on Together, Love Athletes and Stand for Equality — serve as both a roadmap for teams and the qualities expected of every teammate. The company's pursuit of better begins with innovation and its team's mission of being the best, giving teammates the freedom to go further no matter their role. Under Armour develops, delivers and sells state-of-the-art products and digital tools that make top performers even better.