Membership Support Advisor

Handles member queries and requests received into the Member Support team via all contact channels, including chat, telephone and email. It processes membership queries in a timely, accurate and efficient manner and actively engages with members to provide the best possible quality and service. Based at a hub within the Frankfurt David Lloyd Club, the role works as part of a team focused on providing outstanding service and support to members.

• Handle member queries and requests received into the Member Support team via all contact channels, including chat, telephone and email.
• Process membership queries in a timely, accurate and efficient manner.
• Actively engage with members to provide the best possible quality and service.
• Work as part of a team focused on providing outstanding service and support to members.

• Have experience in outbound calling and handling customer queries.
• Possess exceptional customer service skills.
• Demonstrate a drive to hit targets.
• Be resilient with the ability to thrive in a fast-paced environment.
• Possess excellent communication and organisation skills.
• Be within a reasonable commuting distance of the hub, as the position is fully office-based.

• Previous experience in a call centre environment is desirable.

• Fully office-based at a Membership Hub within the Frankfurt David Lloyd Club.
• Working hours are either 9:00–17:00 or 10:00–18:00, offering a consistent and structured working pattern.

• Free club membership for you and your family.
• 50% discount on food and drinks.
• Discounts on swimming, tennis lessons, and personal training.
• Opportunities for career advancement through internal training and development.
• Wagestream App: get paid on demand.
• Access to the benefits suite.

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