Job description
About the Role
Sits within the Payments team and supports daily tasks as stated in the job responsibilities. It acts as a point of contact for customer, internal team and Payment Service Provider (PSP) enquiries. The position focuses on timely resolution of escalated contacts, payment monitoring and continuous process improvement.
Key Responsibilities
- Act as a point of contact for customer enquiries, internal team enquiries and Payment Service Provider (PSP) enquiries.
- Provide timely resolution for all escalated contacts, including transactions, tickets, issue alerts and others.
- Review and process all withdrawal requests as per Standard Operating Procedure.
- Proactively monitor failed payments and reconcile the same before reprocessing or cancelling.
- Ensure payments made to processing centres and e-wallets are sent successfully and within time frames.
- Collaborate with internal operational teams and cross-functionally to understand and resolve payments-related issues.
- Review and provide end-to-end resolution of all internal enquiries.
- Dispute credit/debit chargeback cases with appropriate responses based on network guidelines to recover and prevent losses.
- Monitor the functioning of deposits and withdrawals and report any technical issues.
- Contribute to continuous process improvement.
Required Experience & Qualifications
- Should be a point of contact for customer enquiries, internal team enquiries and Payment Service Provider (PSP) enquiries.
- Provide timely resolution for all escalated contacts, including transactions, tickets, issue alerts and others.
- Review and process all withdrawal requests as per Standard Operating Procedure.
- Proactively monitor failed payments and reconcile the same before reprocessing or cancelling.
- Ensure payments made to processing centres and e-wallets are sent successfully and within time frames.
- Collaborate with internal operational teams and cross-functionally to understand and resolve payments-related issues.
- Review and provide end-to-end resolution of all internal enquiries.
- Dispute credit/debit chargeback cases with appropriate responses based on network guidelines to recover and prevent losses.
- Monitor the functioning of deposits and withdrawals and report any technical issues.
- Contribute to continuous process improvement.
Benefits & Perks
- Safe home pickup and home drop.
- A regular bonus and great pension.
- 24 days annual leave.
- Extra paid leave, including wellbeing and development days.
- Life assurance and Income Protection.
- Private healthcare and wellbeing support.
- INR 3,000 per month Communication allowance.
- Up to INR 16,000 per year in Crèche expenses (children under 3).
Create your account to access job details
Unlock full job descriptions, apply in seconds, and get access to roles matched to your experience and interests.
