Captain - The Rock (Happy Valley Clubhouse)

Supports Food and Beverage operations and provides excellent service to Members and guests within The Hong Kong Jockey Club's Catering Department. The department manages one of the largest and most diverse catering operations in Hong Kong, providing catering, sports and recreation facilities for Members and their guests across three Clubhouses, as well as numerous catering facilities at Happy Valley and Sha Tin Racecourses. The position works with supervisors and culinary teams to maintain service standards, support staff compliance with SOPs, and coordinate promotional activity.

• Support Food and Beverage operations and provide excellent service to Members and guests.
• Meet and greet Members in a professional manner.
• Assist the direct supervisor to manage staff compliance with Standard Operating Procedure (SOP) requirements and service standards, especially when SOP changes are implemented.
• Coach and train new staff and trainees to maintain service standards, improve performance, and align with the Club's culture.
• Promote the Club's facilities and services to Members and collect relevant Food and Beverage feedback to share with the culinary team for follow-up and future menu planning.
• Coordinate the delivery of marketing programmes and promotional materials.
• Perform any other related duties as assigned by supervisor.

• A minimum of 5 years relevant experience in a hotel or sizeable catering establishment, with two years in a similar position.

• Fast food experience is preferred for Trackside Catering positions.

• Three Clubhouses; Happy Valley and Sha Tin Racecourses

• Competitive benefits package
• Dynamic working environment
• Development opportunities