Operator - SOC

Is responsible for monitoring, assessing, documenting, and escalating physical security incidents across Warner Bros. Discovery facilities and operations. It involves continuous monitoring of CCTV, access control, alarm, life-safety, and other security technologies to ensure timely response to security events and operational disruptions.

• Monitor CCTV, access control, intrusion detection, panic alarms, life-safety systems, and other physical security platforms.
• Identify, assess, and respond to suspicious activities, security incidents, unauthorised access attempts, and emergency situations.
• Conduct initial incident assessments, determine appropriate escalation paths, and coordinate with on-site security personnel and relevant stakeholders during security events.
• Maintain continuous situational awareness of facilities and critical operations.
• Support emergency response activities for medical incidents, fire alarms, facility disruptions, workplace violence concerns, and other critical events.
• Initiate emergency notification and escalation procedures, coordinate communication between security personnel, facilities teams, and management during incidents, and monitor incidents through resolution.
• Monitor and administer access control requests and alarm events, verify access-related incidents, investigate unauthorised access attempts, and support visitor management and credential-related inquiries.
• Ensure proper operation of physical security systems and escalate technical issues when identified.
• Prepare daily activity reports, incident summaries, and shift handover reports, maintain detailed incident logs and case documentation, record security events accurately within reporting and case management systems
• And provide timely updates to stakeholders regarding ongoing incidents and operational concerns.
• Follow established corporate security procedures and SOC operating protocols, ensure compliance with security policies, site procedures, and regulatory requirements, participate in emergency exercises, security drills, and business continuity activities, and support security audits, investigations
• And compliance reviews as required.

• Hands-on experience with security platforms including ServiceNow, Everbridge, Ontic, Genetec, ACRE Feenics, CCURE, and Lenel.
• Hands-on experience with security equipment including CCTV, access control, alarms, and FACP panels.
• Understanding of physical security principles and corporate security operations.
• Experience monitoring CCTV, access control, alarm monitoring, and security management platforms.
• Knowledge of incident management and emergency response procedures.
• Familiarity with visitor management and access control processes.
• Understanding of workplace security, life-safety, and crisis management concepts.
• Ability to assess incidents and prioritise response actions.
• Strong observation, problem-solving, and decision-making abilities.
• Ability to identify anomalies and escalate concerns appropriately.
• Strong verbal and written communication skills.
• Ability to document incidents accurately and professionally.
• Comfortable communicating with security personnel, employees, vendors, and management teams.
• Advanced MS Excel/Power BI skills.
• Physical security operations, CCTV monitoring and surveillance, incident management, emergency response coordination, access control administration, situational awareness, risk awareness, attention to detail, stakeholder communication, documentation and reporting, and team collaboration.

• Bachelor's Degree preferred.
• Minimum 5 years of experience in a Physical Security SOC, GSOC (Global Security Operations Centre), Command Centre, Corporate Security Operations, or related environment.
• Experience working within a 24x7 operational environment.
• Exposure to multinational corporate security programs.
• Experience supporting large-scale facilities, corporate campuses, or media/entertainment environments.
• One or more of the following certifications would be advantageous: ASIS Physical Security Professional (PSP), ASIS Associate Protection Professional (APP), Certified Protection Professional (CPP) - desirable, Emergency Response or Incident Management Certifications
• Security Systems or Access Control Platform Certifications.
• Power Apps and Power Automate skills are desirable.