Admissions Host

This role sits within the Visitor Experience team at the Warner Bros. Studio Tour London – The Making of Harry Potter, acting as an ambassador for the Tour. The post holder presents a friendly, helpful and knowledgeable experience, greeting visitors before they begin their journey through the attraction.

• Proactively engage with and assist visitors to help them maximise their enjoyment of the Studio Tour experience.
• Resolve any issues that arise during duties, escalating where appropriate, and effectively collect visitor feedback.
• Manage cloakrooms, information desks, car parking and phone systems on a day-to-day basis.
• Follow appropriate procedures along with the associated administration and paperwork.
• Gain a working understanding of the bookings process.
• Display confidence and accuracy on the Galaxy ticketing system, including cash-handling and cashing up tills at the end of the day.
• Stand for up to four hours at a time, perform light lifting and work outdoors in all weather.
• Attend communication sessions and training sessions outside core working hours on occasion.

• Able to contribute positively and enjoy working effectively as part of a team.
• Experience of working in a visitor-focused, customer service or retail environment, demonstrating influencing and listening skills.
• Enjoys working confidently with the general public.
• Able to adapt to new situations within a visitor-focused environment.
• Professional telephone manner.
• Ability to absorb written communications and transfer information on to visitors.
• Understanding of the Harry Potter film series and wider Wizarding World.

• Previous experience of working with till systems.
• Knowledge of a foreign language.

• Onsite role: all working hours and days, regardless of shift pattern, are carried out at the place of work.
• Contracts range from 24 to 40 hours per week, with weekend working required on Saturdays and Sundays.
• Normal hours of work fall between 7am and 10pm, with occasional hours running until 1am, for which advance notice is given.
• Skydance or the line manager reserves the right to change the working agreement where this is essential to business needs and upon reasonable notice.

• £13.45 Per hour

• 28 days holiday (pro-rata).
• GymPass or free access to the on-site gym.
• Exclusive access to HBO Max and the Screeners App, featuring Warner Bros., HBO and Discovery content.
• Staff discounts on Studio Tour tickets, retail and food and beverage.
• Access to Friends and Family events.
• Free on-site staff car parking.
• Complimentary staff shuttle bus between Watford Junction and the Studio Tour.
• On-site staff Studio Café.
• Option to join the pension scheme and medical cash plan.