Visitor Attractions Front of House Assistants

This role brings the Manchester City visitor experience to life at the Etihad Stadium in Manchester, welcoming stadium tour and Altitude guests and supporting interactive experiences. The post holder captures and sells souvenir photography and merchandise, helping each visit feel organised, engaging and memorable. Working within Medlock Attractions' front of house team, the role supports guests from arrival through to their souvenir experience, combining friendly service, accurate sales activity and close attention to detail.

• Provide a warm welcome to guests and check visitors in for the Manchester City Stadium Tour.
• Share clear information and use booking systems accurately to help each arrival run smoothly.
• Respond helpfully to guest needs throughout their visit.
• Take souvenir photographs across the Stadium Tour and Altitude experiences.
• Sell photos, videos and relevant merchandise face to face through the VEGA sales system.
• Listen to what guests are looking for, introduce additional products where appropriate and contribute to daily sales targets.
• Support the Tours virtual reality experience.
• Complete day-to-day administrative tasks using Microsoft Excel and Word.
• Work collaboratively with colleagues, bringing care, organisation and attention to detail to every part of the operation.

• Experience providing excellent face-to-face customer service in a customer-focused environment.
• Experience using till and booking systems accurately.
• Comfortable using Microsoft Excel and Word for day-to-day tasks.
• Ability to stay organised and pay close attention to detail across guest and sales activity.
• GCSE Maths and English at Grade C or above, or an equivalent qualification.
• Good knowledge of the Premier League and Manchester City.

• Based at the Etihad Stadium in Manchester.