Operations Assistant - Reception - Evenings & Weekends

This customer-facing role is the first point of contact for members, welcoming them and providing a premium experience. The role manages member queries and bookings both face to face and by telephone while keeping the reception area clean, tidy, and presented to brand standards. The successful candidate will join a team that values belonging, inclusion, and physical and mental wellbeing.

• Welcome members to the club.
• Provide a premium experience for members.
• Manage member queries and bookings face to face.
• Manage member queries and bookings by telephone.
• Keep the reception area clean, tidy, and presented to brand standards.

• A passion for customer service.
• A team player with strong communication and collaboration skills.
• Ability to work in a fast-paced environment.

• £13.00ph

• Free club membership for you and your family.
• 50% discount on food and drinks.
• Discounts on swimming, tennis lessons, and personal training.
• Opportunities for career advancement through internal training and development.
• Wagestream app: get paid on demand.
• Access to the benefits suite.

We are Europe's leading premium health and wellness group, and our team members are the ambassadors of our business and the heart of what we do. We are committed to creating a thriving and inclusive culture, and together we are more than a Club.