Associate, Volunteer Experience (Part-Time)

In this paid, part-time role, the postholder will shape the first impression prospective volunteers form of LA28 and the Olympic and Paralympic Games. Working alongside LA28 staff, the Volunteer Support Crew, volunteers, and community partners, they will deliver welcoming, service-focused experiences at the Volunteer Experience Centre in Lincoln Heights and at community volunteer events across Los Angeles. The position supports volunteer assessments, candidate services, event operations, and community partnerships, and offers the opportunity to grow quickly while establishing the volunteer culture that will carry the Games.

• Serve as a primary point of contact for volunteer candidates and the Volunteer Support Crew at the Volunteer Experience Centre.
• Support daily Volunteer Support Crew operations, including check-in, briefings, deployment, engagement, and recognition item tracking.
• Manage front-of-house check-in and wayfinding, and prepare and reset assessment spaces, materials, and equipment.
• Answer candidate questions, troubleshoot basic account and portal issues, and escalate complex cases to LA28 staff.
• Represent LA28 at community volunteer events as day-of partner liaison, managing check-in, setup, breakdown, and supplies.
• Perform other duties as required; the role will evolve over time and may include operational responsibilities during the Olympic and Paralympic Games.

• 2+ years of experience in volunteer programmes, events, customer service, hospitality, recruitment, visitor services, or community engagement.
• Exceptional customer service and interpersonal skills, with the empathy and patience to support volunteers and the general public.
• Strong communication, relationship-building, and conflict-resolution skills, with confidence interacting with large groups and diverse audiences.
• Ability to problem solve in real time while maintaining a positive, professional demeanour with hundreds of visitors daily.
• Passion for volunteerism and community engagement, with sound judgement to escalate issues and adapt to evolving requirements.
• Ability to lift up to 20 pounds, such as event supplies and materials.
• Ability to stand for extended periods, though the role can be performed from a seated position or from a wheelchair if such accommodations are necessary.

• Associate's or bachelor's degree; or 2 years of equivalent experience in volunteer programmes, events, or customer service, preferred.
• Experience supporting candidates through recruitment or assessments.
• Familiarity with registration portals and technology troubleshooting.
• Experience coordinating with community partner organisations.
• Experience with event setup and supply logistics.

• No relocation assistance is provided; candidates based outside the Los Angeles area are welcome to apply if able to work on-site in LA.
• Available to work onsite at the LA28 Volunteer Experience Centre in Lincoln Heights and at community volunteer events across Greater Los Angeles; this role is not based in the Downtown Los Angeles office.
• Work takes place in a busy, customer-facing environment and involves regular use of computers, tablets, phones, and other equipment.
• Hours of work may vary, including evenings, weekends, and holidays, especially during peak event periods.
• This is a paid, part-time, hourly (non-exempt), fixed-term position of approximately 28–30 hours per week, starting January 6, 2027 and running through July 31, 2027, with possible extension until October 31, 2027.

• The hourly pay range for this position is $25.

• Structured training before launch to support volunteers and candidates with confidence.
• Hands-on experience in volunteer operations, event logistics, and community engagement.
• A collaborative team of LA28 staff, volunteers, and community partners.
• The opportunity to shape the volunteer experience for the Olympic and Paralympic Games.