Manager, Compliance

The Compliance Manager manages the compliance, product safety and regulatory strategy, policies and procedures for the Warner Bros Tours and Retail group within the Burbank Hollywood Tour across multiple IPs. The role focuses on product compliance across multiple product categories within the product development process, ensuring that selected products are safe and globally compliant with testing and labelling regulations. The postholder works alongside creative, buying and sourcing teams and engages with suppliers to ensure high-standard supply chains and materials, compliance with local legislation in each state, and appropriate testing and labelling.

• Review product testing, technical files and labelling for Burbank-developed product, ensuring products are safe, compliant and fit for purpose in collaboration with the Global Compliance Team.
• Approve test reports and relevant documents to authorise shipment.
• Perform safety and quality reviews of products, packaging and labelling, ensuring appropriate product safety warnings and call-outs are in place and legal packaging specifications are met.
• Support and improve product compliance processes, solutions and systems, and manage testing and labelling updates.
• Work with the Global Compliance Team on product testing process implementation, risk assessment, policy and process document preparation, test protocols and labelling guide development with internal stakeholders and external technical partners, including preparation for global expansion.
• Communicate and document potential non-compliance or regulatory issues, ensuring identified issues are addressed, tracked, remediated and monitored for closure, and assist in the investigation and resolution of compliance concerns.
• Proactively monitor compliance regulations in new territories as the retail network expands, identifying key risks across stores, Tours and ecommerce platforms.
• Work closely with suppliers to ensure effective supply chains, materials of the highest standard and compliance with local and international legislation.
• Onboard new suppliers, assessing production capabilities, ethical standards and production output, and communicate Warner Bros standards and procedures.
• Manage supplier records including declarations, certification, auditing and maintenance of procedures, and implement supplier contracts with the legal team.
• Manage packaging reporting regulations for Burbank such as EPR (Extended Producer Responsibility), submit reports on behalf of Warner Bros Tours and Retail, and develop sustainable packaging and suggest ways to reduce plastic packaging and overall costs.
• Conduct market, competitor and industry benchmarking relating to quality, product safety and regulatory compliance.
• Partner with customer service in responding to customer complaints and support Legal teams and Senior Management in responding to litigation and claims issues.

• Excellent technical knowledge of product safety and US regulatory requirements covering the US market.
• Sound commercial acumen and a genuine interest in the retail market.
• Demonstrates knowledge of international regulations and standards across multiple product categories (soft and hardlines).
• Ability to work within global teams and across international time zones.
• Self-motivated, accountable and driven to initiate, plan, resource and complete projects.
• Critical thinking ability and flexibility to adapt in changing circumstances.
• Strong decision-making skills, including the ability to conduct fact finding and interpret data.
• Ability to work independently and alongside the Global Compliance Team in a fast-paced environment, managing multiple projects at once.
• Experience in product safety and quality assurance in industry, including product testing process implementation, risk assessment, policy and process document preparation, and test protocol development with internal stakeholders and external technical partners.

• 3+ years of direct experience in international regulations pertaining to consumer products (including CPSIA, California Prop 65, REACH, RoHS, CCC Mark, NRTL certifications, CE Mark, etc.).

• Full time, 40 hours per week on a Monday to Friday pattern.
• Flexibility is required to suit the needs of the business, with occasional travel.

• Actual salaries will vary based on a variety of job-related factors, including but not limited to geographic location, external market data, internal equity, skill set, experience, training, education and/or performance.

• Health insurance coverage.
• Employee wellness programme.
• Life and disability insurance.
• Retirement savings plan.
• Paid holidays, sick time and vacation.
• Other rewards may include annual bonuses, short- and long-term incentives, and programme-specific awards.