Sporting Fashion & Goods
Senior Software Engineer, ITC
Mid Level
Karnataka, India
in office
Full time
Job description
About the Role
Is part of the ServiceNow Engineering team at Nike, which provides enterprise service management solutions to enable Nike businesses to run operations efficiently. The engineer will perform configuration, development, administration and operational support across the ServiceNow platform, and design, develop and run enterprise automation solutions including workflows, self-service capabilities and incident deflection systems. Working with a global team of engineers, they will collaborate with cross-domain teams and product managers to integrate systems through API-driven development and deliver technical solutions via Agile methodology.
Key Responsibilities
- Perform configuration, development, administration and operational support tasks for all aspects of the ServiceNow platform, including standard configuration, security, data management, reporting, third-party integrations and environment management, ensuring data integrity
- Platform health and best practices.
- Design, develop and run enterprise automation solutions, including building workflows, self-service capabilities and incident deflection systems, to enhance operational efficiency.
- Configure and develop business rules, client scripts, script includes, UI policies and workflow logic.
- Design secure role-based access and configure data permissions.
- Build and manage integrations with third-party applications using Web Services, Integration Hub and MID servers.
- Enhance and optimise core ServiceNow products such as ITSM, ITAM, ITOM, HRSD, CSM, Finance and Procurement.
- Build and customise ServiceNow portals, widgets, pages and themes.
- Configure and extend ServiceNow mobile apps.
- Optimise Chat and Virtual Agent.
- Design and implement analytics solutions, reporting and dashboards.
- Participate in or lead Scrum cadences, including backlog refinement, sprint planning, retrospectives and stand-ups.
- Author solution design and impact analysis documents, and technical knowledge articles.
- Design, build and execute comprehensive automated test frameworks using ServiceNow ATF to validate business logic.
- Manage platform health and maintain platform integrity, security and performance.
Required Experience & Qualifications
- Graduate with around 6 years of development experience with the ServiceNow platform.
- Strong programming skills with exposure to automation frameworks, API-driven development and familiarity with GenAI and Agentic frameworks.
- Good interpersonal skills to collaborate with peers, product managers and business stakeholders.
About the Company
We are the ServiceNow Engineering team at Nike, providing service management solutions that enable Nike businesses to run operations efficiently.
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